Customer Service Support

Barry Rollins

*** ********** ******

Brooklyn, NY 11233

347-***-****

*********@*******.***

OBJECTIVES: To become an integral part of a customer service team whose emphasis is quality control.

SUMMARY: Significant experience in providing high level, pro active, customer support to field locations. Demonstrated ability

to effectively interface with vendors, sales force and customers. Ability to grasp new concepts and generate results. Possess knowledge

of Microsoft Access, Excel, Word and PowerPoint.

EDUCATION: State University of New York, Brooklyn Educational Opportunity Center

Information Processing Technology Program

Point Park College, Bachelor of Arts, Journalism and Communications, Minor in Spanish 6/1979

Jamaica High School, College Discovery Program, Diploma-6/1974

EMPLOYMENT

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CUSTOMER SERVICE March 2004-Present

UNIVERSAL HOSPITAL SERVICES/AGILITI Totowa, NJ-Mineola, L.I.

Processed and tracked patient-ready Alaris pumps for delivery to hospitals units@ NYU Langone-Winthrop Hospital- Long Island

Handled the daily medical equipment needs of Kingsbrook Jewish Medical Centers Acute Care & Nursing Home Facility

Delivered relief care mattresses, Bariatric beds and ventilators daily to New York, Staten Island and New Jersey Hospitals

Maintained an on-call weekend and nightly readiness to handle emergency needs

CUSTOMER SERVICE October 2002-August 2003

MEDIQ/PRN – Life Support Services New York, NY

Kingsbrook Jewish Medical Center

Met with hospital staff, and administrators to determine products for patients

Teamed with MEDIQ personnel to facilitate deliveries of critical medical center needs i.e., relief care mattresses, beds, and ventilators.

Conducted routine inspections of products and resolution of any problems to assure quality service.

Provided sales and branch officers with updates on incoming orders and product returns.

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