Customer Service Program Manager

LOGAN M. GREGORY

TRAINING & DEVELOPMENT PROFESSIONAL

PERSONAL STATEMENT

Outgoing Program Manager offering superb customer service proficiency and passion for exceeding organizational goals. Results-oriented professional, specializing in training development and facilitation. Energetic and positive with unique ability to relate to diverse clients to create long-lasting relationships. SKILLS

Customer and Personal Service

Service Orientation

Critical Thinking

Learning Strategies

Public Speaking

Administration and Management

Sales and Marketing

Personnel Resource Management

EDUCATION

Certified in Faculty Development

Developers Course - A.D.D.I.E.

Train the Trainer Certified in Faculty

Development Phases I and II

Army Basic Instructor Certified

Small Group Instruction Certified

Professional Military Education

Distance Learning Level 5 Master

Leader Course

Professional Selling Skills

EXPERIENCE

Covid-19 Test Site Manager

Rocky Mountain Care Clinic-Salt Lake City, UT Aug 2020-Dec 2022

Manage testing sites to comply with all state and federal protocols for Covid-19 testing.

Ensure testing analyzers and equipment are calibrated to maintain accuracy.

Continually monitor and verify individuals data and update information in the data base to maintain current information.

Forecast and order all needed testing materials and supplies to include rotating stock for usage prior to expiration dates.

Develop efficient processes to expedite testing of all personnel to minimize downtime required for testing.

Notify patients of positive test results and schedule confirmation testing.

Complete daily reports of Rio Tinto and contractor testing numbers. Chief of Training-Program Manager

Utah Army National Guard – Bluffdale, UT Jan 2016 – 1 Sep 2020

Led and managed the top ranked Master Leader Course training site in the U.S. Army since its inception. Consistently achieved the highest academic success rate of 98%.

Developed and implemented strategies to ensure achievement of organizational goal.

Mentored all facilitators in faculty development to ensure 100% certification to instruct.

Taught all active duty soldiers to certify them to stand up the Master Leader Course throughout the U.S. Army.

Selected to conduct and validate the course revision. Worked with the proponent course developers in perfecting new curriculum.

Created unity of effort to achieve objectives by building a cohesive teaching team focused on mission accomplishment.

Coordinated with units and quota source managers to schedule students to attend MLC.

Created and managed paper or electronic filing systems and procedures, recording information, updating paperwork, or maintaining documents, (e.g., attendance records, correspondence and all documents regarding student performance and counseling records as well as instructor/facilitator records. Recruiting & Retention Non-Commissioned Officer in Charge (Regional Sales Team Leader) Utah Army National Guard – Draper, UT May 2010 -- Dec 2015

Analyzed demographics to concentrate recruiting efforts to meet or exceed annual accession missions.

Utilized talent management to place individuals in locations that would prove successful; increased sales production by 200%.

Cultivated relationships with educators and community leaders.

Developed short and long-term goals for recruiters to ensure individual success.

Assessed measures of effectiveness and measures of performance and Key Performance Indicators’.

Coordinated conferences, meetings or special events, such as luncheons or graduation ceremonies.

Participated on the Larry H. Miller community organization and relations board.

Sat on Brigadier Generals marketing board.

Production Recruiting and Retention Non-Commissioned Officer (Direct Sales) Utah Army National Guard-Salt Lake City Utah Nov 2000 -- May 2010

Achieved Rookie of the Year the first year as a recruiter.

Exceeded annual missions until promoted to Team Leader.

Represented the Utah Army National Guard working extensively with educators, and community leaders.

Was assigned as Station Commander to lead and develop eight recruiters assigned at my storefront location. Project Manager-Commercial Construction

Unlimited Designs Jan 1993 -- Nov 2000

Built and maintained relationships with General Contractors and property owners

Scheduled personnel for each project to meet project completion dates.

Mitigated all conflicts with contractors and owners on job sites.

Projected and ordered resources to ensure required materials were on site at each location.

Tracked percentages of completion with project timelines.

Ensured all OSHA requirements were met.

Managed all change orders that impacted the original bids.

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