Call Center Service Rep
Resume:
SYLVESTER JONES
Antioch, CA *****
******************@*****.***
SKILLS:
• 5+ years of high volume Call Center Customer Service Rep experience
• Effective, clear communication skills with customers, staff, and upper management
• Top performer with high quality assurance scores which exceeded company standards
• Strong rapport building with customers that helped increase sale incentives
• Proficient use of Microsoft Word, Excel, Power Point, Outlook, and Internet Explorer
• Over 8 years resolving customers' needs through goal-oriented inquisition techniques
EXPERIENCE:
UFCW Jan 2020 to Dec 2020
Enrollment Representative
Assisted members setting up their health benefits.
Contacting the dental as well as medical offices forwarding emails as well as explaining the benefits of particular health packages to the clients.
Sylvester Fitness September 2017 to December 2019
Personal Trainer
• Assisting clients from novice capabilities to professional athletes.
• Created individualized fitness goals and methods of training.
• Sales and contraction agreements of fitness packages.
• Provided all clients with general dietary advice and managed a clientele of 20+.
PNC Bank December 2016 to September 2017
Banker 1 (Call Center)
• The promotion and up-sell of all bank products
• Resolving customers issues in a timely matter, according to the company metrics.
• Ongoing federal laws and bank regulation modules training.
• Multitasking on several different bank apps to help resolve online banking issues. • Tier 1 online banking specialist
Direct Energy July 2014 to December 2015
Call Center Consultant
• Sales of utilities in deregulated states providing both options such as gas and electricity. • Inbound position taking from 100 to 150 calls per day with an attainable incentive program
• Sales and contraction agreements of terms and rates for utilities programs.
Home Team Pest Defense January 2013 to February 2014
Warranty Consultant
• Managed several communities and built rapport with potential clients
• Explained complex pest control, "Taexx System", and obligations
• Explain warranty, Benefits, cost of services and the signing of contracts
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Wells Fargo January 2012 to January 2013
Banker 1 (call center)
• Answered 200 calls per day to service customer needs such as interest rates or new accounts
• Up sold companies banking products after resolving customers issues
• Base pay plus commission driven position experience
• Resolve billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Education:
High School Diploma - 1984
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