Customer Support Executive Administrator

Denise Hamilton

Houston, TX

909-***-**** **************@*****.***

OBJECTIVE

Motivated Professional looking to enhance my skills and opportunities to grow. I have 20 plus years of experience in various Human Resource, Operations, Administration and Customer Service Functions. Everything from initial start ups to succession planning and everything in between. I am looking to be part of a team where my years of experience and commitment can bring added value to an organization.

PROFESSIONAL EXPERIENCE

HR/Admin Consulting

MCD Community Development Corporation – Humble, TX January 2020 to Present

• Training & Development, Cross Training and Succession Planning, Project Management

• HR: Best Practices, Compliances, Employee Handbooks, Recruiting, Onboarding, Orientation

• Admin: Timekeeping, Payroll, Procurement, Inventory Control, Travel & Event Coordinating

• Customer Care: Effective Listening, Customer Retention, Time Management, Hostile Callers

Operations/ Human Resource Manager

Aldelano Corporation - Ontario, CA April 2010 to December 2019

• Set objectives for the HR team and track progress

• Monitored internal HR systems and databases

• Reviewed and approved or modify budgets

• Designed and implemented company policies

• Monitored key HR metrics

• Consulted with managers and staff regarding policies and procedures

• Recommended new software to address personnel needs, like performance review tools

• Addressed employees’ queries (e.g. on compensation and labor regulations)

• Tasked with overseeing daily business activities, improving overall business functions.

• Spearheaded Training & development

• Continuously met goal to ensure each department ran efficiently to provide cost savings and great customer relations

• Implemented employee recognition program that increased employee morale and retention.

• Oversaw and or conducted annual reviews

• Responsible for Corporate Talent acquisition and project management.

Human Resource Generalist

Aldelano Corporation - Ontario, CA March 2007 to April 2010

• Oversaw issues related to employment, compensation, benefits labor negotiations and employer/employee relations.

• Improved Human Resource policies processes and practices.

• Responsibility included recruiting for Start Up facilities nationwide, utilizing various agencies, social/business platforms, local and national colleges to identify talents. Conducted initial interviews, orientations, background and onboarding of new hires.

• Maintained ATS, HRIS documentation, and personnel files electronic & hard copies

• Interviewed, Investigated and reported the following - employee incidents, complaints, Worker Comp Claims, OSHA. Worked closely with corporate attorneys and management to resolve issues

• Identified Government, State/County grants, funding, training, tax breaks for employees that fell under certain economic and social categories

Executive Administrator / Customer Support

Aldelano Corporation - Ontario, CA October 2002 to March 2007

• Provided administrative support to executives

• Assisted potential customers by answering product and service questions, suggesting information pertaining to other products and services.

• Maintained accurate customer and vendor account records.

• Received and processed customer purchase orders,

• Procurement responsibilities, which entailed Purchasing and Inventory Control for the Office

• Negotiated prices with suppliers

• Processed RFI’s and RFQ’s

• Always abreast with the industry increases, decreases and adjustments

• Maintained Supplier profiles for our city, county & government contracts.

• Identified, coordinated, and attended local/national industry trade shows and conferences for sales teams

• Coordinated travel arrangements for COO and VP of Operations for their National and International

Responsible for and Applied for Small & Minority Business certifications

Made initial calls and follow-up leads through the CRM system (Salesforce)

• Created and managed various Sales, Aging, Marketing, and Travel Expense reports

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Bachelors in Business Management

CBM - Diamond Bar, CA

1994 to 1998

Criminology

1985 -1987

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