Service Agent Administrative Assistant
Resume:
Edward Al Newman
Guest Service and Administrative Support Professional
St. Louis, MO 63102
*********@***.***
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, inventory control, office management, and communication. Highly motivated to find long term employment with growth potential.
Authorized to work in the US for any employer
Work Experience
Porter
Transition Center of St Louis - St. Louis, MO
January 2022 to Present
Keep Administrative Offices in clean and orderly condition Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, cleaning, toilets, sinks and mirrors, and removing trash.
Special Education Tutor
Missouri Department of Corrections - FCC Education Department - Farmington, MO April 2021 to November 2021
One on one tutoring of adult learners, with Special Education needs, in various academic subjects Monitoring progress, keeping records and preparation of learning materials. Daily Living Assistant
ERDCC Enhanced Care - Bonne Terre, MO
October 2016 to February 2021
Provided personalized assistance to dementia patients in Enhanced Care Unit with personal care and activities of daily living support including feeding, bathing, dressing, grooming, toileting, preparing meals, light housekeeping, laundry and ambulation.
Accompanied and assisted patients to medical appointments, recreation, shopping and any other activities.
Inside Liaison - Community Facilitator
Residents Encounter Christ Inc - Louisiana
July 1998 to February 2021
Community, recruiting, team building, and placement of members in leadership roles, utilizing their gifts and talents, recognizing their potential, and enabling members to develop that potential, building membership and strengthening organization
Coordinate, plan and conduct monthly meetings, and 3-day retreat program twice each year to provide counseling, guidance, and leadership to Residents Encounter Christ
President, Vice President, Sergeant
OASIS, Restorative Justice Organization at FCC and NAACP at FCC - Farmington, MO January 2005 to April 2014
Planned, directed, and coordinated activities of social service program and community outreach organization
Oversaw organization's budget and fund-raising projects, policies regarding participant involvement, program requirements, and benefits
Chaired and conducted weekly meetings and led organization to select recipients of donations from organizations charitable fund-raising efforts
Led team to study, evaluate, update organizations by-laws, and build strength and growth of organizations membership and projects to assist community partners (eg. Tutor / Clerk
FCC Education - Farmington, MO
October 2012 to March 2014
One on one tutoring of adult learners at lower grade reading levels through Laubach program, and in various academic subjects
Monitoring progress, keeping records and preparation of learning materials utilizing Office Suite including primarily Word and PowerPoint. Clerk
Food Services - Farmington, MO
March 2011 to October 2012
Coordinate and staffed work crews, building teams to insure needs of each department are met Duties include reviewing and setting schedules; conferring with department supervisors to determine needs of their crew; and compiling reports on progress of work, inventory levels, costs, and production problems.
Office Coordinator
Missouri Vocational Enterprises - Jefferson City, MO January 2007 to March 2011
Verifying and recording incoming merchandise, receiving of raw materials and typing of Internal Movement Orders, Job Reports, Shipping Transcripts, Shipping Labels, Storeroom Requisitions, Maintenance of Finished Goods Inventory and Stock Cards, Inspection of Finished Goods, Packaging, staging finished goods in preparation of shipping, loading trucks, and other duties as needed
Monitoring contract specifications for purchases, preparing purchase orders, receiving reports, and return to stores
Coordinating work orders, receiving customer orders, monitoring progress of jobs in progress Coordinated and expedited flow of work and materials within Factory according to production schedule. Tracked employee time and payroll
Special Projects Clerk
FCC Library - Farmington, MO
May 2006 to May 2007
Processing book returns, renewals, and check-outs, book repair, typing and preparing reports, inventories, updating records, classifying books, purging unused items. Inventory Clerk/Leadman
MATC Warehouse - Farmington, MO
May 2003 to May 2006
Maintaining, verifying and reconciling inventory records on Stock Cards and in Inventory Control System
Processing requisitions, preparing Purchase Orders, Receiving Reports, and Return to Stores
Tutor / Clerk
MECC Education - Pacific, MO
May 2002 to May 2003
One on one tutoring of adult learners at lower grade reading levels through Laubach program, and in various academic subjects
Monitoring progress, keeping records and preparation of learning materials utilizing Office Suite and FileMakerPro.
Reception & Orientation Facilitator
Missouri Department of Corrections - Pacific, MO
July 1998 to May 2003
Providing counseling and guidance to assist new arrivals in their adjustment to institutional environment and services through Reception and Orientation Presentations. Membership Vice President, President
MECCA Jaycees - Pacific, MO
January 1999 to March 2003
Determine and formulate policies and provide overall direction of organization within guidelines set up by Charter Organization and Clubs Charter and By-Laws Plan, direct, and coordinate operational activities at highest level of management with help of subordinate executives and staff managers.
Suicide Observation Assistants Program Worker
Department of Correctons - Pacific, MO
August 1999 to May 2002
Observation, conversation, and outreach to residents in segregation preventing suicide and providing opportunity for interaction.
Special Projects Clerk
MECC Chapel Library - Pacific, MO
July 1998 to May 2001
Processing of materials available for loan
Maintaining free literature shelves and literature for distribution to Administrative Segregation Residents
Maintaining and updating daily Institutional Roster on Chapel Library Computer System Typing and filing of Chaplain's correspondence
Creation and distribution of Flyers, Announcements, and other needs of upcoming events and activities through Chapel
All duties assisted by use of FileMakerPro, Windows98, Office 2000 [Word, Publisher, Outlook, Access, Excel, and Power Point].
Night Auditor, Guest Service Agent
Ramada Inn-Wentzville - Wentzville, MO
June 1987 to April 1990
Checking in and out guest on the PMS system, handling issues and attending to guest needs. Reservations, and night audit functions while serving as MOD. Education
Work in Teacher Education in Elementary Education
University of Central Arkansas - Conway, AR
January 1985 to May 1986
Work toward Bachelor of Science (140 Semester Hours) in Christian Education With Elementary Certification
Central Baptist College - Conway, AR
January 1982 to May 1986
Northwest Missouri Community College, MSP Campus, Technical - Saint Joseph, MO Skills
• Inventory control
Multi-tasking
Detail oriented
Patient
Results driven
Communication
Ensuring customer satisfaction
• Microsoft Publisher
• Presentation skills
• Microsoft Outlook
• Night audit
• Classroom management
• Teaching
• Front desk
• Special education
• Tutoring
• Writing skills
• Office management
• Mentoring
• Guest services
• Typing (10+ years)
• Alzheimer's care
• Dementia care
• Meal preparation
Assessments
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient February 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Verbal communication — Highly Proficient
March 2023
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Case management & social work — Proficient
March 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Home health aide skills — Proficient
March 2023
Providing care to patients in a home setting
Full results: Proficient
Outside sales — Expert
March 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Expert
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Restaurant manager — Proficient
March 2023
Managing restaurant staff and meeting customer expectations Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Call center customer service — Proficient
March 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Highly Proficient
March 2023
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Warehouse shift leader — Proficient
March 2023
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Construction safety — Proficient
March 2023
Using safe practices while on a construction site
Full results: Proficient
Security guard skills — Highly Proficient
March 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Recruiting — Proficient
March 2023
Managing the candidate sourcing and selection process Full results: Proficient
Office manager — Proficient
March 2023
Scheduling and budgeting
Full results: Proficient
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Basic computer skills — Proficient
March 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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