Edward Al Newman

Guest Service and Administrative Support Professional

St. Louis, MO 63102

adv25c@r.postjobfree.com

+1-314-***-****

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, inventory control, office management, and communication. Highly motivated to find long term employment with growth potential.

Authorized to work in the US for any employer

Work Experience

Porter

Transition Center of St Louis - St. Louis, MO

January 2022 to Present

Keep Administrative Offices in clean and orderly condition Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, cleaning, toilets, sinks and mirrors, and removing trash.

Special Education Tutor

Missouri Department of Corrections - FCC Education Department - Farmington, MO April 2021 to November 2021

One on one tutoring of adult learners, with Special Education needs, in various academic subjects Monitoring progress, keeping records and preparation of learning materials. Daily Living Assistant

ERDCC Enhanced Care - Bonne Terre, MO

October 2016 to February 2021

Provided personalized assistance to dementia patients in Enhanced Care Unit with personal care and activities of daily living support including feeding, bathing, dressing, grooming, toileting, preparing meals, light housekeeping, laundry and ambulation.

Accompanied and assisted patients to medical appointments, recreation, shopping and any other activities.

Inside Liaison - Community Facilitator

Residents Encounter Christ Inc - Louisiana

July 1998 to February 2021

Community, recruiting, team building, and placement of members in leadership roles, utilizing their gifts and talents, recognizing their potential, and enabling members to develop that potential, building membership and strengthening organization

Coordinate, plan and conduct monthly meetings, and 3-day retreat program twice each year to provide counseling, guidance, and leadership to Residents Encounter Christ

President, Vice President, Sergeant

OASIS, Restorative Justice Organization at FCC and NAACP at FCC - Farmington, MO January 2005 to April 2014

Planned, directed, and coordinated activities of social service program and community outreach organization

Oversaw organization's budget and fund-raising projects, policies regarding participant involvement, program requirements, and benefits

Chaired and conducted weekly meetings and led organization to select recipients of donations from organizations charitable fund-raising efforts

Led team to study, evaluate, update organizations by-laws, and build strength and growth of organizations membership and projects to assist community partners (eg. Tutor / Clerk

FCC Education - Farmington, MO

October 2012 to March 2014

One on one tutoring of adult learners at lower grade reading levels through Laubach program, and in various academic subjects

Monitoring progress, keeping records and preparation of learning materials utilizing Office Suite including primarily Word and PowerPoint. Clerk

Food Services - Farmington, MO

March 2011 to October 2012

Coordinate and staffed work crews, building teams to insure needs of each department are met Duties include reviewing and setting schedules; conferring with department supervisors to determine needs of their crew; and compiling reports on progress of work, inventory levels, costs, and production problems.

Office Coordinator

Missouri Vocational Enterprises - Jefferson City, MO January 2007 to March 2011

Verifying and recording incoming merchandise, receiving of raw materials and typing of Internal Movement Orders, Job Reports, Shipping Transcripts, Shipping Labels, Storeroom Requisitions, Maintenance of Finished Goods Inventory and Stock Cards, Inspection of Finished Goods, Packaging, staging finished goods in preparation of shipping, loading trucks, and other duties as needed

Monitoring contract specifications for purchases, preparing purchase orders, receiving reports, and return to stores

Coordinating work orders, receiving customer orders, monitoring progress of jobs in progress Coordinated and expedited flow of work and materials within Factory according to production schedule. Tracked employee time and payroll

Special Projects Clerk

FCC Library - Farmington, MO

May 2006 to May 2007

Processing book returns, renewals, and check-outs, book repair, typing and preparing reports, inventories, updating records, classifying books, purging unused items. Inventory Clerk/Leadman

MATC Warehouse - Farmington, MO

May 2003 to May 2006

Maintaining, verifying and reconciling inventory records on Stock Cards and in Inventory Control System

Processing requisitions, preparing Purchase Orders, Receiving Reports, and Return to Stores

Tutor / Clerk

MECC Education - Pacific, MO

May 2002 to May 2003

One on one tutoring of adult learners at lower grade reading levels through Laubach program, and in various academic subjects

Monitoring progress, keeping records and preparation of learning materials utilizing Office Suite and FileMakerPro.

Reception & Orientation Facilitator

Missouri Department of Corrections - Pacific, MO

July 1998 to May 2003

Providing counseling and guidance to assist new arrivals in their adjustment to institutional environment and services through Reception and Orientation Presentations. Membership Vice President, President

MECCA Jaycees - Pacific, MO

January 1999 to March 2003

Determine and formulate policies and provide overall direction of organization within guidelines set up by Charter Organization and Clubs Charter and By-Laws Plan, direct, and coordinate operational activities at highest level of management with help of subordinate executives and staff managers.

Suicide Observation Assistants Program Worker

Department of Correctons - Pacific, MO

August 1999 to May 2002

Observation, conversation, and outreach to residents in segregation preventing suicide and providing opportunity for interaction.

Special Projects Clerk

MECC Chapel Library - Pacific, MO

July 1998 to May 2001

Processing of materials available for loan

Maintaining free literature shelves and literature for distribution to Administrative Segregation Residents

Maintaining and updating daily Institutional Roster on Chapel Library Computer System Typing and filing of Chaplain's correspondence

Creation and distribution of Flyers, Announcements, and other needs of upcoming events and activities through Chapel

All duties assisted by use of FileMakerPro, Windows98, Office 2000 [Word, Publisher, Outlook, Access, Excel, and Power Point].

Night Auditor, Guest Service Agent

Ramada Inn-Wentzville - Wentzville, MO

June 1987 to April 1990

Checking in and out guest on the PMS system, handling issues and attending to guest needs. Reservations, and night audit functions while serving as MOD. Education

Work in Teacher Education in Elementary Education

University of Central Arkansas - Conway, AR

January 1985 to May 1986

Work toward Bachelor of Science (140 Semester Hours) in Christian Education With Elementary Certification

Central Baptist College - Conway, AR

January 1982 to May 1986

Northwest Missouri Community College, MSP Campus, Technical - Saint Joseph, MO Skills

• Inventory control

Multi-tasking

Detail oriented

Patient

Results driven

Communication

Ensuring customer satisfaction

• Microsoft Publisher

• Presentation skills

• Microsoft Outlook

• Night audit

• Classroom management

• Teaching

• Front desk

• Special education

• Tutoring

• Writing skills

• Office management

• Mentoring

• Guest services

• Typing (10+ years)

• Alzheimer's care

• Dementia care

• Meal preparation

Assessments

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

March 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient February 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Verbal communication — Highly Proficient

March 2023

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Attention to detail — Proficient

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Case management & social work — Proficient

March 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Home health aide skills — Proficient

March 2023

Providing care to patients in a home setting

Full results: Proficient

Outside sales — Expert

March 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Expert

Food service: Customer situations — Proficient

March 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Restaurant manager — Proficient

March 2023

Managing restaurant staff and meeting customer expectations Full results: Proficient

Medical receptionist skills — Proficient

March 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Call center customer service — Proficient

March 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

March 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Cleaner fit — Highly Proficient

March 2023

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Warehouse shift leader — Proficient

March 2023

Supervising warehouse staff and maintaining safety and security standards Full results: Proficient

Construction safety — Proficient

March 2023

Using safe practices while on a construction site

Full results: Proficient

Security guard skills — Highly Proficient

March 2023

Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient

Recruiting — Proficient

March 2023

Managing the candidate sourcing and selection process Full results: Proficient

Office manager — Proficient

March 2023

Scheduling and budgeting

Full results: Proficient

Warehouse safety — Proficient

March 2023

Using safe practices in a warehouse setting

Full results: Proficient

Basic computer skills — Proficient

March 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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