Medical Front Office Coordinator
Resume:
Aimee Gremard
FULLY VACCINATED AND BOOSTED AGAINST COVID-19!
Springdale, AR 72764
**********@*****.***
I am a lifelong resident of Northwest Arkansas. I am currently seeking employment either full or part time. I have extensive experience as a receptionist/medical receptionist and administrative assistant. I am very motivated and ready to find a career; not a job, that I can retire from! I love the medical field because I know that I am the face of the clinic or facility and treat all as family when they walk up to me; whether coming in or leaving. I treat others like I want to be treated in all aspects of my life. I am a self-starter and a very quick learner. I am a single mom and both of my children are grown so I have nothing tying me down to keep me from working any hours and days including overtime. I want to be in a position where I make a difference in the lives of others. Authorized to work in the US for any employer
Work Experience
Front Office Coordinator
Abernathy Clinic - Fayetteville, AR
May 2022 to December 2022
I work in a single doctor, same day clinic. I check patients in and out, update demographic information utilizing Athena Health software, enter charges for certain procedures, answer a multi-line phone system, schedule appointments, contact hospitals or other physicians etc. as needed. I also handle all medical records, faxing and pulling charts for the following days appointments. I have several years experience with EMR.
Women's Health Services Specialist II
Washington County Health Department - Fayetteville, AR February 2008 to May 2010
I worked alongside two other clerks in the women’s health unit. I checked patients in and out, answered a multi-line phone system, scheduled appointments, contacted hospitals or other physicians etc. as needed. Filed, faxed, copied, pulled charts for the following days appointments, and any other tasks as given by my supervisor.
Front Desk Receptionist
LRE ROYAL ELECTRIC - Springdale, AR
March 2007 to February 2008
I worked at the front desk and was the first point of contact to contractors, customers, etc. I answered multi phone lines, worked along side the office manager assisting her with accounts payable and receivable, payroll, and any other clerical duties as needed. I also assisted the contractors with anything they may have needed. I kept the front office and break room clean and made trips to Sams etc. for the company as things were needed.
Front Desk Coordinator/Asst. Director
Meyer Pediatric Learning Center and Therapy Clinic(Speech,Physical and Occupational) - Rogers, AR January 2002 to October 2006
I started here as a teacher in the infant room and toddler rooms. I quickly moved up to working the front desk and other duties to ensure that the clinic and childcare center were running efficiently. I went from the Rogers center to the Fayetteville center when it was built, where I continued my clerical duties and was assistant manager to the manger of the Fayetteville facility. All of the locations are now closed but the owner at the time, Julie Meyer, can still be contacted and I will provide that information upon needing professional references.
Education
Two years College in Criminal Justice
Colorado Technical University-Online - Colorado Springs, CO August 2010 to April 2012
High school diploma in General Studies 4.0 GPA
Springdale High School - Springdale, AR
August 1994 to May 1995
Skills
• Medical Office Experience (5 years)
• Medical Receptionist (7 years)
• Medical Terminology (5 years)
• Insurance Verification (5 years)
• Medical Records (6 years)
• Computer Skills (10+ years)
• Medical Billing (3 years)
• HIPAA (10+ years)
• Medical Scheduling (6 years)
• Data Entry (10+ years)
• Typing 55-65 WPM (10+ years)
• Filing (10+ years)
• Accounts payable (10+ years)
• QuickBooks (2 years)
• Office Administration (10+ years)
• Multi-line Phone Systems (10+ years)
• Sales, Retail and Customer Support (10+ years)
• Anatomy knowledge (5 years)
• Cash handling (10+ years)
• Bookkeeping (5 years)
• Microsoft Outlook (10+ years)
• Driving (10+ years)
• Accounts Receivable (10+ years)
• Analysis skills (10+ years)
• Phone Etiquette (10+ years)
• Office experience (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• Social media management (10+ years)
• Patient monitoring (10+ years)
• Documentation review (10+ years)
• Windows (10+ years)
• Administrative experience (10+ years)
• Microsoft Office (10+ years)
• Patient service (10+ years)
• Front desk (10+ years)
• EMR systems (10+ years)
• Office Management (5 years)
• Bilingual (2 years)
• Finance and Accounting (10+ years)
• Clerical experience (10+ years)
• Time management (4 years)
• Microsoft Excel (5 years)
• English (10+ years)
• Medical collection (5 years)
• Computer literacy (10+ years)
• Microsoft Word (10+ years)
• Health information management (8 years)
• Spanish (2 years)
• Data collection (10+ years)
• 10 key calculator (10+ years)
• Research (10+ years)
• Microsoft Powerpoint (5 years)
• Leadership
• Communication skills (10+ years)
• Cashiering (10+ years)
• Word processing (10+ years)
• ICD-10 (2 years)
• Athenahealth (8 years)
• Medical Coding (2 years)
• Payroll (2 years)
• Schedule management (4 years)
• Organizational skills
• Medicare
Languages
• Spanish - Intermediate
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Highly Proficient
July 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Verbal communication — Proficient
July 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Spreadsheets with Microsoft Excel — Familiar
July 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Receptionist — Familiar
July 2021
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Data entry: Attention to detail — Familiar
July 2021
Maintaining data integrity by detecting errors
Full results: Familiar
Customer service — Familiar
July 2021
Identifying and resolving common customer issues
Full results: Familiar
Working with MS Word documents — Familiar
July 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Verbal communication — Familiar
September 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Work motivation — Completed
July 2021
Level of motivation and discipline applied toward work Full results: Completed
Typing — Proficient
November 2021
Transcribing text
Full results: Proficient
Protecting patient privacy — Familiar
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have over 20 years of customer service experience and clerical experience. I am very outgoing, personable, and punctual. I am a lifelong resident of Northwest Arkansas. I was born and raised in Springdale. My grandfather was a minister and Pastor for over 30 years in Springdale and was the business office administrator for NWMC 48 years ago. He has long since passed but between him and my mother, (who has also passed), raising me, I was given the tools to take care of myself. I will give further insight as to my lack of work from 2016 to the present. I’ve been doing side jobs but my son is disabled and that’s what we live on. This is why I am seeking employment desperately. I am very flexible with the hours and schedule. I do like a steady schedule but will always do my very best to compromise for the good of the team!
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