Lena Balogun-Church

**** *** ****** ***., ******, Ohio, 44052, US • 216-***-**** • adv253@r.postjobfree.com Supporting leaders in management and executive roles for over 20 years. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Helping people with both professional and personal issues is a proven track record. Expert in strategic planning and organization, as well as comprehensive support for business executives. To meet challenging objectives, work well with little supervision. Strongly committed to customer satisfaction, teamwork, and service excellence. Dynamic communicator who consistently outperforms company goals and expectations. Report writing

Data entry

Team liaison

Budgeting and finance

Extremely organized

Product testing

User interface understanding

Staff development

Client assessment and analysis

Materials preparation

Interpersonal and written communication

Clerical support

Skilled in Word, Excel

Strong verbal communication

Document scanning

Data analysis

Team Leadership

Some college (No degree)

Lorain County Community College - Elyria, OH

High School

Shaw High School - East Cleveland, OH

2010

Ohio High School Equivalent

Office Manager/Executive Assistant - May, 2010 to February, 2020 Elite Mortgage & Realty - Dearborn Heights, MI

Double-checked the data's accuracy and integrity.

Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Entered data into the [Software] system, including payments, account information, and call logs. Conducted an initial client assessment and analysis to begin the research process. Copied, logged, and scanned supporting documents before filing everything in the client's files. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Nurse Assistant - September, 1995 to October, 2007 St Augustine Nursing Home - Cleveland, OH

Reported any unusual or urgent circumstances in patients' condition or environment immediately to Charge Nurse. Kept track of everything.

Assisted patients in remaining mobile by transferring them between beds, wheelchairs, and other assistive devices for the most efficient transportation throughout the facility.

Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety. Rehabilitated myself.

Provided direct personal patient observation, care, and assistance to 15 patients per shift in a skilled] medical facility. Interacted enthusiastically with patients through positive engagement, active listening, and respectful conversations. Cleaned all areas and changed linens in order to prepare rooms for patients. Followed the care plan to ensure that the patient's ambulation and exercise needs were met. Provided personal nursing care in pre- and post-operative situations. Collected information about special dietary requirements, assessed meals, documented intake, and assisted with feeding to promote proper patient nutrition.

Volunteered to work extra shifts and overtime to ensure proper staffing and floor coverage during busy periods. Eligibility Specialist - July, 2022 to Present

Cuyahoga Metropolitan Housing Authority - Cleveland, OH Conducted interviews with applicants and explained the scope of various benefits that were available. Provided prompt and courteous assistance to customers in person and over the phone. Communicated with people from various cultures and backgrounds during the application process. Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs. Reviewed applications for various aid programs and determined which individuals met the eligibility requirements. Provided career-related consulting services to over [200] people and communicated with them to determine their needs and goals. Kept track of all communications with applicants and entered data into the system using Yardi and Onbase. Used Excel and PowerPoint to enter all gathered information and researched data on applicants into a computer system. Trained

Supervised

Scheduling: Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Reporting: Maintained status reports to provide management with updated information for client projects. Oversaw intense data-entry activities daily to update and maintain large company database, including 100 client accounts. Used Microsoft Excel to develop inventory tracking spreadsheets. Training: Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

ACCOMPLISHMENTS

Contact this candidate