Quality Inspector

STORM RYAN

**** ******** ** *** * Brazil, IN ****4 602-***-****

I have a passion for customer service; and am looking for a job where I can make a difference. I believe that a stellar customer experience on the front end, will drive growth for the company.

EXPERIENCE

NOV 2021 – JAN 2023

NORTHERN COMFORT SYSTEMS TERRE HAUTE, IN

I TOOK INCOMING CALLS TO SCHEDULE MAINTENANCE, SERVICE AND SALES CALLS. I DISPATCH TECHS FROM 2 DIFFERENT “LOCAL” OFFICES IN TERRE HAUTE AND ANDERSON INDIANA. I WOULD ORDER ALL THE PARTS OR EQUIPMENT FOR INSTALL AND SERVICE. I BASICALLY DID WHATEVER NEEDED TO BE DONE TO MAKE SURE THE CLIENT’S WERE TAKING CARE OF.

JULY 2021 – OCT 2021

MS COMPANIES – GREENCASTLE, IN

I WAS WORKING IN AN AUTOMOTIVE MANUFACTURING PLANT. I WOULD INSPECT FINISHED PARTS FOR QUALITY BEFORE THEY WERE SHIPPED TO THE CLIENT.

FEB 2021 – JULY 2021

ONE HOUR HEATING & AIR CONDITINING INDIANAPOLIS, IN

SALES LEAD COORDINATOR

I WOULD SET SALES APPOINTMENTS FOR THE COMFORT ADVISORS AND COORDINATE THE CLOSED SALES TO THE INSTALL TEAM.

MAY 1, 2018 – FEB 2021

ONE HOUR HEATING & AIR CONDITIONING DAYTONA BEACH, FL

CLIENT CONCERN MANGER LEAD COORDINATION AND PLAN SALES

I began working as the Client Contact Manager right after I left Direct Energy. I was this location’s Account Manager while I was with Direct Energy. I oversaw agents at an outside call center. I would coach and train agents who had been designated to answer our calls. Taught them about how to use rebuttals to get calls booked and improve their bookable conversion. I did this for over a year, until we decided to bring our calls back in-house. I then oversaw the Inbound Call Takers in our office. I then worked as lead coordinator for our Sales Team setting up sales calls and offering protection plans on new equipment and assisting with dispatch. I finally moved into a sales position where I sold protection plans to clients on their equipment full time. Over the last year, I sold over 600 protection plans for our locations.

SEPTEMBER 2008 – APRIL 30, 2018

DIRECT ENERGY

AGENT, RESEARCH ASSISTANT, ACCOUNT MANAGER

I worked in the Phoenix Call Center booking appointments for Home Services Contractors all over the country. I did this for about 5 years before moving into the Research Assistant where I would listen to calls that had our client’s concerned. I would listen to the calls, make notes for the agent’s supervisors for coaching on the issues I found; like not quoting a service fee or shortening the arrival window or booking a sales call in a service window. I did this for about 2 years before I moved into the Account Manager Position. Here is where would interact with about 40+ of our Contractors, to help them to navigate the Call Center Services for their benefit. I would make sure they understood what it is that we did and helped them create internal documents for our agents listing their locations specific needs. I would also compute & discuss the agent’s conversion to help them increase their business. I did this for about 3 years until the Phoenix Call Center was closed.

EDUCATION

1987-1988

PHOENIX COLLEGE

STUDIED PSYCHOLOGY NO DEGREE

1986-1987

ORAL ROBERTS UNIVERSITY TULSA, OK

STUDIED PSYCHOLOGY NO DEGREE

1986

SOUTH MOUNTAIN HIGH SCHOOL PHOENIX, AZ

GRADUATED COLLEGE PREP

SKILLS

Microsoft Word - 10 years’ experience

Microsoft Excel - 7 years’ experience

CRM software - 3 years’ experience

Successware 21 - 3 years’ experience

Creative problem solving

Critical listening skills

Team Player

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