Customer service Specialist
Resume:
Arle Villarreal
Lakewood, WA *****
******************@***********.***
Authorized to work in the US for any employer Work Experience
Office Assistant/ Dispatch
Envirosmart Solution Inc. - Kent, WA November 2022 to December 2022
Answered phones, scheduled appt.
Operations Assistant
CEVA Logistics - Auburn, WA September 2021 to October 2022
I invoice for their customs exam site.
Test Site Field Operations
Curative/ contracted by Yohh May 2021 to August 2021
Instructed patients on how to take COVID test. Register patients for testing, keeping patients calm and assisting with their children.
Valet @St. Joseph’s Medical Center
ABM Industries - Tacoma, WA September 2020 to May 2021
· Assist new arrivals with check in
· Park cars for patients
· Give directions to locations as needed · Accompany patients/ guests if needed · Retrieve cars when ready to leave
· Comfort patients/ guests as needed
Warehouse Associate
Amazon Kent - WA.
April 2020 to August 2020
· Packing large single items for shipping
· Assist other departments as needed
· Sort packages for shipping by zip codes/ and or location
· Quality control counting items for inventory
· Mark locations of defective or damaged items
· Mark locations of items not put away when received in the correct locations · Use of RF scanners
Shipping & Receiving Clerk I
XPO Logistics - Tacoma, WA June 2019 to February 2020
· Assign trailers/dock doors to all trailers in accordance with product location, delivery & pick up times · Print Bill of Lading for miscellaneous outbound loads.
· Keep all daily paperwork in numerical order throughout the shift and run reports to cross-reference documentation accuracy.
· Communicate daily events (i.e., special notices and any other shift issues) to incoming staff to facilitate a smooth transition from shift to shift.
Scheduler – Wave Planner
Americold Fife - WA February 2019 to June 2019
· Scheduled drivers for deliveries and pickups for different companies
· Utilized multiple programs to manage inventory, created Bills of Lading and correspondence using Office 365, 2016 & 2013 Outlook, Excel, Word, Power Point,
One Note and AS400.
· Directed drivers to doors for loading and unloading
· Prioritized the duties of the warehouse to achieve the daily workload
· Sent hourly reports for supervisors and customers to update on daily workload
· Managed shortages for each load
· Communicated and updated staff on daily events.
· Use of RF scanners
Customer Service Specialist/ Accounting Clerk
Infinity Global Xpress - Sumner, WA July 2018 to November 2018
· Utilized programs to locate drivers for our customer’s loads. TMS, RTS, DAT,
Truck stop.
· A/R & A/P, invoicing.
· Multi line phones, spreadsheets utilizing office programs, tracking driver’s progress.
Billing Clerk
Dometic - North America - Sumner, WA February 2017 to June 2018
· Utilized many programs to keep track of inventory, create BOL’s and daily correspondence: Office 365, 2016 & 2013 Outlook, Excel, Word, Power Point, One
Note also AS400
· Manage many customers for shipping
· Utilizing knowledge of shipping and receiving procedures, examine all incoming documentation and correspond with carriers and/or vendor to resolve any discrepancies.
· Made sure to update all routing guides for all companies we shipped to.
· Allocate orders and reconcile any product shortages (inventory and adjusting our various systems with correct stock counts)
· Contacting carriers for load pickups.
· Making and Print Bill of Lading for miscellaneous outbound loads.
· Keep all daily paperwork in order throughout the shift and run reports to cross-reference documentation, accuracy.
· Maintained office supplies requested orders as needed
· Communicate daily events (i.e., special notices and any other issues) with all office staff.
· Updating spreadsheets with planned outbound inventory to various companies
· Training of staff ( billing, office procedure, warehouse with what is needed for accurate billing)
· Use of RF scanners to pick orders, receive inventory and check locations of inventory.
· Worked with various office equipment printers, copiers, zebra label printers and multi-line phone systems
· Use of stand up forklift and pallet jacks
Customer Service Supervisor for 3PL Distribution
Distribution Resources - Kent, WA November 2010 to November 2016
· Manage many accounts for shipping
· Answered phones and fielded calls for upper management
· Utilizing knowledge of shipping and receiving procedures, examine all incoming documentation and correspond with carriers and/or vendor to resolve any discrepancies.
· Utilized different programs for printing out orders (Blue Cherry, Shopify, SPS
IMS Kent
April 2004 to November 2010
Programming of set top boxes
· Prepared cable boxes for reprogramming
· Performed various test to make sure boxes where workable (quality control)
· Maintained hours for all employee’s
· Assisted management with inventory
· Maintained all office supplies
· Maintained all files for management
· Assisted with spreadsheets
· Trained and assisted others in learning the steps for reprogramming and various test that were performed.
· Prepared inventory for shipments
Sold Insurance- Auto, Home and Commercial
Farmers Insurance - Sumner, WA May 1995 to April 2004
· Set up and Maintained customers policies · Used AS400 and internet based programs · Microsoft office: outlook, excel, word
· Ordered office supplies
· Inspected property
· Supervised office staff
Commerce, AIMS, QuickBooks, Apparel Magic to Name a Few). Office
· Made sure to update all office and shipping staff on new routing guides for all companies we shipped to. · Allocate orders and reconcile any product shortages (inventory and adjusting our various systems with correct stock counts)
· Contacting carriers for load pickups.
· Making and Print Bill of Lading for miscellaneous outbound loads.
· Keep all daily paperwork in numerical order throughout the shift and run reports to cross-reference documentation accuracy.
· Maintained office supplies and ordered as needed
· Communicate daily events (i.e., special notices and any other issues) with all office staff.
· Updating spreadsheets with planned outbound inventory to various companies
· Maintained all the hours for our various temp employee’s
· Supervise 10+ office staffer, assisted with questions, training, discrepancies and double checking to make sure all BOL’s went out correctly.
· Worked with various office equipment printers, copiers, zebra label printers, fax machines and multi- line phone systems
· Use of motorized pallet jacks
Education
High school diploma in Business
Sumner High School - Sumner, WA
September 1982 to June 1985
Some college
Skills
• Insurance Sales
• Account Management
• Valet Parking
• Pallet Jack
• Microsoft Excel
• Customer service
• Logistics
• Management
• Multi-line Phone Systems • Load & Unload
• Shipping & Receiving
• Office Management
• Administrative Experience • Order Picking
• QuickBooks
• Microsoft Powerpoint
• Microsoft Outlook
• Accounts Receivable
• Microsoft Office
• Office experience
• Communication skills
• Time management • AS400
• Microsoft Word
• 10 key typing
• Computer skills • Math
• Data entry
• Leadership
• Hazmat
• Supervising experience
• Supply chain
• Typing
• Inventory Control
• Warehouse Experience
• Freight Experience
• Accounts Payable
• SAP
• 3PL
• Phone etiquette
• Accounting
• Analysis skills
• Negotiation
• Order management system • Sales
• Sales support
Certifications and Licenses
Driver's License
Assessments
Warehouse associate — Highly Proficient
March 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Advanced attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Expert
April 2021
Identifying and resolving common customer issues Full results: Expert
Administrative support professional fit — Familiar
May 2021
Measures the traits that are important for successful administrative support professionals Full results: Familiar
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
March 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer service manager — Highly Proficient
June 2021
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Warehouse shift leader — Highly Proficient
September 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Highly Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Expert
April 2021
Identifying and resolving common customer issues Full results: Expert
Warehouse shift leader — Highly Proficient
September 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Highly Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
October 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Delivery driver — Proficient
December 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Expert
January 2023
Using safe practices in a warehouse setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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