Customer Support Admin Clerk

Simone Geraldine Daniels

Summery

My commitment and consistency are evident in everything I do.

Team player, Capable of working under pressure. Fast learner, confident, Punctual, & People-Oriented. Throughout the day, I am able to handle a variety of tasks. My approach to problem solving is creative. Reliable & Punctual. I am always energetic and eager to learn new skills. Pro-active and would add great value to your company. I believe that my prioritization, communication, and organizational skills make me stand out. Experience

September 2020– September August 2021

Customer Support Advisor• Learnership• Afrox

September 2019–August 2020

Customer Support Advisor• Learnership• Afrox

October 2018–April 2019

Admin Clerk• Learnership • Department of Basic Education Responding to customer inquiries, creating Tele Query’s on SAP, retrieving documents from Excel and sending them to customers, updating my work using a spreadsheet using Excel, and allocating customer payments. Answering customer inquiries and creating orders using SAP. Creating relevant documents such as RE, FD, ZRETS using SAP. Providing information about products or services to customers and product suggestion

Duties: Administrative duties Filing documents & controlling files Capturing newly appointed staff on Doc trac Processing 19 Elliot Street

Extension 9

Eldorado Park

1811

064-***-****/072 156

6250

peterssimone1014@gma

il.com

LinkedIn: Simone Peters

terminations Compiling UIF documents for exiting staff Receive and direct clients Effective use of telephone Compiling monthly and weekly reports Compiling memos Capturing minutes in meetings Follow up on payment queries in charge of booking meeting venues Capturing of RLSO’s Handling of mail. Filing, answering of calls, capturing of data, Microsoft excel, Power- point, MS Word

Education

Willow Crescent Secondary School, Grade-12

2014

Subjects:

• English Afrikaans

• Life Orientation

• Life Science

• Physical Science

• Geography

Driver’s License: Code-B (08)

Additional Courses Completed:

Learnership Thuthukisa Advisory and Consulting:

Generic Management Level 5

Learnership Primeserv Training and Consulting Services: Business Administration Level 3

Learnership SABELA: Business Administration Level 2 National Certificate: Project Support

Services Institute for Sustainable Risk Management Training and Development

Objective:

Increase professional knowledge and training Increase in knowledge and be rewarded as I grow Improve low-functioning work processes or relationships Have new experiences Attain a leadership role Leadership

I volunteered on coaching under 15 boys a local soccer team in Eldorado Park team name Legends Fc. I am currently the captain of my region ladies team Eldorado Park Ladies and I am coaching under 11 boys. note all documents and certificates are available upon request References

[Available upon request.]

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