Customer Service Rep

CHERYL SEAVEY

Professional Summary

Goal-orientated, dedicated to high levels of customer service and meeting aggressive

goals. Accomplished and energetic with a solid sa les history. Motivated leader with strong organizational and prioritiza tion a bilitie s. Areas of expertise include, problem solving,

math, exceptional customer service, computer knowledge. Multi-tasking in a fast paced environment.

Outgoing and offering superb customer service proficiency for exceeding sa les goals. Friendly and enthusiastic to learn new tasks.

Skills

Sales and Marketing Customer and Personal Service

Active Listening Social Perceptiveness

Coordination Service Orientation

Critica l Thinking Management of Personnel Resources

Time Mana gement Mathematics

Computers and Electronics Telecommunications

EXPERIENCE:

CUSTOMER SERVICE

2018- TO PRESENT

EASTERN PROPANE AND OIL

SERVICE DEPARTMENT REP:

Taking incoming service issue calls.

Determine the problems, using multiple computer programs and screens, dispatch appropriate technicians.

Scheduling techs in a large area of Maine.

Following proper emergency SOP Procedures to ensure the safety of the customers.

Following up with estimates for customer’s parts installs and scheduling that as well.

CUSTOMER SERVICE REP:

Greeting walk in customers at the office.

Taking payments...cash...checks ..credit cards.

Ensuring the payments process to customer accounts

Problem solving, scheduling deliveries, answering questions about billing, all with showing empathy, caring,

And compassion to the customers.

Processing daily payments, bank deposits, panini check machine.

Balancing petty cash for the office monthly.

Answering incoming calls using a computerized switchboard.

Multi-tasking with anywhere from 2-5 computer screens at once.

Setting up new oil accounts. Activating and re-activating accounts.

Setting up yearly Pre-Buy contracts with customers.

Running multiple reports for daily work.

Assisting the Delivery Department with daily delivery drivers' audits.

Using the delivery computer program to help customers with information.

Scheduling deliveries, changing deliveries, canceling deliveries.

ALL WHILE MAINTAINING THE HIGHEST QUALITY OF CUSTOMER SERVICE

Experience

Sales

Green Mountain Furniture – Ossipee, NH

06/2010 to Present

Daily intera ction with customers to provide extensive knowledge, customer service, process orders. Coordinating and scheduling deliveries, follow ups.

Resolve customer complaints regarding sa les and service. Communication with customers via phone and email.

Extensive computer knowledge

Problem solving, researching, math skills.

Confer with potential customers regarding furniture needs and advise customers on types of products to purchase.

Monitor customer preferences to determine focus of sa les efforts.

Direct, coordinate, and review a ctivities in sa les and service accounting and recordkeeping.

Operate office ma chines, such as photocopiers and scanners, fa csimile ma chines, voice mail systems, and personal computers.

Maintain and update filing, inventory, mailing, and database systems, either manually

or using a computer.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and a ddress complaints.

Tra in other staff members to perform work activities, such as using computer a pplications.

OWNER OF DAYCARE BUSINESS

SELF – Arundel, ME

11/1996 to 11/2008

Communicate with children's parents or guardians a bout daily a ctivities, behaviors, and rela ted issues.

Observe and monitor children's play a ctivities. Maintain a safe play environment.

Dress children and change diapers. Sanitize toys and play equipment.

Keep records on individual children, including daily observations and information a bout a ctivities, meals served, and medications a dministered.

Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' a ttention.

Assist in preparing food and serving meals and refreshments to children. Create developmentally a ppropriate lesson plans.

Perform general administrative tasks, such as taking a ttendance, editing internal paperwork, and making phone calls.

Certified Nursing Assistant

St. Josephs Manor – Portla nd, ME

01/1990 to 01/1996

Monitor patients' physical and emotional well-being and report unusual behavior or physical a ilments to medical sta ff.

Issue medications from dispensary and maintain records in accordance with specified procedures.

Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded patients.

Observe and influence patients' behavior, communicating and intera cting with them and tea ching, counseling, or befriending them.

Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic a ctivities that enhance interpersonal skills or develop social

re la tionships.

Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.

Collaborate with or assist doctors, psychologists, or rehabilitation thera pists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to trea t, rehabilitate, and return patients to the community.

Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living

a reas clean.

Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required.

Lead prescribed individual or group therapy sessions as part of specific therapeutic procedures.

Cashier & Scan File Coordinator

Hannaford Supermarket – Biddeford, ME

01/1982 to 09/1990

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Keep a ccurate records of monetary exchanges, authorization forms, and transa ction reconciliations.

Issue receipts, refunds, credits, or change due to customers. Electronically inputting price changes in computer systems.

Maintaining a ll aspects of merchandising pricing, coordinated with price flyers. Tra ining incoming employees

Constant customer service

Education

Certified Nursing Assistant : Nursing

University Of Southern Maine - Gorha m, ME

Oct 1990

High School Diploma :

Biddeford High School - Biddeford, ME

Jun 1984

64 Elm Street, Sanbornville, NH 03872 (H) 603-***-**** ***************@*****.***

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