ANDRALYNN LONG

***** ****** ******, # *** ****** Valley, CA 94546 510-***-**** adv20q@r.postjobfree.com

PROFESSIONAL PROFILE

More than 20 years’ experience in Customer Service with Account Management focus including strong collections, leasing and sales experience. Experienced developing and maintaining strong relationships with customers, subordinates and co-workers from diverse backgrounds. An effective problem solver who effectively responds to customers’ financial needs and third-party negotiations. Highly developed interpersonal skills, open-minded, perceptive and an effective Team Player.

Electronic Medical Records (EMR / EHR) – EPIC.

Certified Fair Debt Collections Practices Act (FDCPA) – annual testing requirement.

HUD Housing Authority, Tax Credit, Section 8, Affordable housing.

Highly skilled in collecting on Past Due Self pay balances, including resolution of discrepancies.

In-depth knowledge of different collection methods and severance process.

A strong desire to continually elevate the performance of the business as a matter of satisfaction.

Knowledge Recertification Specialist, Real Page Onsite, BLUE YARDI.

Dedicated and meticulous: Able to exceed both external and internal customer expectations.

KEY QUALIFICATIONS

Electronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification Government Payers

Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO, PPO, and POS) IPA PPO

Third Party Payers Workers Compensation Medical Billing Medical Coding ICD-9 ICD-10 HCPCS CPT

Medical Terminology Medicare, Medicaid, and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules

PROFESSIONAL EXPERIENCE

PG&E – San Francisco, CA 01/2019 – Present

Billing Analyst

Ensure accuracy of invoices and approve prior to payment.

Correct errors on invoices as necessary and report corrections to appropriate personnel.

Establish new vendors and perform data entry duties.

Stanford Hospital – Palo Alto, CA 01/2019 – Present

Billing Analysis Representative

Assist patients with CPT discrepancies, collect past due and self - pay balances, and update insurance information.

Follow up on charge corrections, utilize Epic software, and remain knowledgeable of Coding and Charge Capture.

Maintain experience with United HealthCare Alliance (UHA) Clinic and procedures and review CPT issues.

Jwilliams Leasing Property Management Company – Pleasanton, CA 12/2015 – Present

Leasing Agent

Remain knowledgeable and compliant with Fair Housing laws.

Provide leasing to a multi-family marketplace as well as Low-Income Housing Tax Credit (LIHTC) program.

Maintain organization and detail-orientation.

Process applications; running credit checks and completing tenancy reference checks.

Create leases and utilize electronic lease signing programs.

Update and maintain the waiting list of applicants for housing and determine applicant eligibility.

Staff Account Agency – Oakland, CA 03/2018 – 06/2018

Account Keeper

Prepared and processed Accounts Payable & Accounts Receivable.

Created invoices; and researched and resolved billing issues.

Processed monthly customer billing, including generation of invoices.

Assisted with month-end reconciliations and reporting related to billing, cash receipts, and accruals.

Camp Parks Military Army Base – Dublin, CA 02/2017 – 06/2017

Leasing Agent

Identified market trends for future occupancy needs.

Connected with prospective residents through phone calls.

Showed property to future prospective residents and handled transactions.

Kept records use Blue Yardi systems and process applications for prospective residents.

Trained and collaborate with teammates.

Stanford Hospital – Palo Alto, CA 03/2016 – 06/2016

Resolution Billing Specialist

Remained knowledgeable with EPIC, CRM systems, and Coding & Charge Capture.

Implemented experience with United HealthCare Alliance (UHA) Clinic and procedures.

Reviewed and processed CPT issues resolution.

Search Pros Temporary Agency – Citrus Heights, CA 11/2015 – 02/2016

Resolution Specialist

Contacted clients who have fallen behind on payments.

Created payment solutions for clients who have delinquent accounts.

Maintained documentation confidential.

Performant Financial, Inc. Livermore, CA

Recovery Specialist, Lead 08/2008 – 11/2015

Managed, motivated and trained a collections team of 8-10 employees.

Was responsible for Section account collections’ calls and correspondence.

Provided customer service regarding collection issues, processed customer refunds, processed and reviewed account adjustments, resolved client discrepancies and short payments.

Loan Counselor / Project Manager / Trainer 09/2005 – 08/2008

Increased corporate business using student loan consolidation for Federal Defaulted Student Loans.

Identified and contacted affected individuals with student loans from other banking institutions for transferring their business to our company.

Contacted and followed up with individual payers, providing them customer service support with complex loan consolidation process.

Attended annual congressional meetings to gather new federal student loan regulation information and trained all corporate Loan Counselors on new guidelines.

Pitched corporate loan product offerings to create Industry awareness, build relationships and generate business.

COMMUNITY OUTREACH

Mt. Zion Hospital – San Francisco, CA

Navy Ombudsman

CERTIFICATIONS

Information Processing Microsoft Suite Certificate, San Lorenzo Adult School.

Fair Debt Collections Practices Act (FDCPA) Annual Certification requirement for consumer collection agencies.

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2018

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