Dining Server Customer Service

SUMMARY

Adept fine dining server with **+ years’ experience, committed to maintaining the highest levels of professional excellence and customer service. Dependable and adaptable, with expertise in personnel development and team collaboration.

CREDENTIALS

California State Food Handler’s Permit (current)

SKILLS

POS systems

Wine & liquor service

Tableside service

Food safety standards

Specials promotion & upselling

Staff training

Fluent Spanish speaker

Customer service & rapport

Conflict & complaint resolution

Leadership

Team player

Critical thinking

WORK EXPERIENCE

Alexander’s Steak House – Pasadena, CA - Server Aug. 2016 – Oct. 2016

Extensively trained in wine & spirit service to skillfully recommend beverage pairings.

Maintained comprehensive knowledge of menu offerings including in-depth understanding of meat/fish quality, cuts, & preparation.

Always assisted coworkers to contribute towards a cohesive & supportive work environment.

Arroyo Chop House – Pasadena, CA - Server Jan. 2015 – Feb. 2016

Sustained lasting guest relationships by taking note & memorizing preferences, allergies, & personal anecdotes.

Generated enjoyable, personalized guest experiences while maintaining absolute professionalism.

Resolved conflict/complaints courteously & efficiently.

Gale’s Restaurant – Pasadena, CA – Server & Manager Feb. 2003 – Present

Supervise team of over 40 FOH staff while maintaining distinct section at full capacity.

Implement COVID-19 safety standards and ensure compliance by staff.

Create biweekly FOH staffing schedule and manage all time-off requests.

GABRIEL DEROBLES

677 S. Marengo Ave, #6, Pasadena, CA 91106 • **************@*****.*** • 626-***-****

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