Customer Support Resources Manager

CARL YONKERS

Chesapeake, VA *****

623-***-**** *.****.*******@*****.***

TALENT RECRUITMENT PERFORMANCE MANAGMENT EMPLOYEE RELATIONS

Human Resources Professional leveraging 20+ years of proven experience in personnel management, human resources acumen, and trend analysis with the ability to provide decisive leadership and informed guidance. Provided direct oversight to personnel, resources, budgets, property, and training requirements. Recognized for expertise in team building with a proven record of success in developing organizational strategies, identifying, and researching human resources issues. Contributed information, analysis, and recommendations to organization strategic thinking and direction of establishing human resources objectives in line with organizational objectives. Dynamic background in directing hiring practices, developing employee policies, managing employee relations, onboarding, training, and development, to include payroll and benefits. Career supported by a Master of Business Administration.

Project Management

Ethical Leadership

Talent Acquisition

Performance Management

Retention

Customer Service

Business Communications

Compliance

Policy Implementation

KEY QUALIFICATIONS

Project Management & Leadership: Proven track record for leading multi-dimensional teams in high-pressure, high-tempo environments producing on schedule and within required deliverables

HR Organization Development: Passion towards creating a vision and goals for teams that inspire and motivate teams to achieve excellence in terms of customer support and core HR processes. Designed and implemented company hiring processes to include crafting and updating job descriptions, interview tracking, resume review, hiring coordination, and onboarding execution.

Relationship Development: High impact communicator effectively presenting and conveying information through written and verbal contact with customers, team members, and top-tier executives. Thrives in both independent and collaborative work environments. Skilled at developing and cultivating key relationships and establishing effective collaborations.

PROFESSIONAL EXPERIENCE

U.S. Air Force Various Global Locations 2003 – 2023

Sr. Human Resources Manager

Directed all areas of employee relations including benefits administration, leave policies, professional development, corrective coaching, and progressive discipline. Authored performance plans, progress reviews, civilian appraisal, and corrective action plans, fostering a culture of high productivity

Managed multiple priority projects concurrently while adhering to strict guidelines, budgetary constraints, and timeframes in a challenging fast-paced environment

Mentored junior associates through policy change, schedules, and training planning; contributed to staff development and operations of supply support data systems, equipment review, supply procedure, schedule adjustments, and policy change

Managed overall performance and mentored personnel to ensure all training requirements were achieved

Administered, reviewed, and interpreted employee satisfaction surveys as well as implemented changes per the results

CARL YONKERS PG. 2

Human Resources Manager

Provided technical oversight for programs associated with business processes, resource management, organizational analysis, systems management, strategic planning, and leadership.

Enforced compliance with organizational programs such as scheduled inventories, safety reports, awards, promotions, and disciplinary issues

Designed and implemented integrated training programs in close collaboration with senior leadership analyzing current training demands and devising innovative and appropriate solutions

Improved organizational performance through hands-on training and a leadership approach that emphasized decision-making in constantly changing environments

Recruitment Coordinator

Managed and administered first-rate human capital processes including recruitment, selection, on-boarding, performance management, employee relations, individual and leadership development, rewards and recognition, compensation, and benefits.

Created oral and film presentations for high school, vocational, and college classes to establish contacts with prospects

Planned and coordinated sales promotional projects using media such as direct mail, press, and radio presentations

Maintained market data, monitored production reports, and controlled lead resources

Interviewed, screened, tested, and evaluated applicants from civilian sources to achieve recruiting goals

EDUCATION CERTIFICATIONS

Master of Business Administration (MBA) Angelo State University 2022

Bachelor of Arts, Management Studies University of Maryland, Global Campus 2020

Associate of Arts, Human Resource Management Community College of the Air Force 2012

Associate of Arts, Fire Science Community College of the Air Force 2012

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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