Kenmel Carr
*************@*****.***
Summary
Dedicated and dependable customer service professional with call center, retail sales, data entry and teaching experience
*/** ** ******* ….Sanctuary Point …Dietary Aide …Responsible for various duties such as serving food, washing pots and pans, cleaning silverware and dishes. 7/2022-Present Culinary Aide, Otterbein Senior Life, Lebanon, OH
Serve food and help residents at mealtime in an Alzheimer’s area of a senior life community
Various kitchen duties as assigned, such as cleaning and organizing
Deliver excellent customer service to residents
2010-2015 Customer Service Representative, Cincinnati, OH
Assisted customers at various companies, ORC International, RDI, SIRS, Convergys
Answered inbound calls and assisted banking customers
Account enrollment
Data entry
Consumer surveys and research
Exceeded sales quotas
Excellent verbal and written communication skills
Problem solving and complaint resolution and de-escalation 2007-2009 Customer Service, Blockbuster Video, Cincinnati, OH
Helped customers with the sale and rental of videos
Balanced cash register daily
Sold electronics
Opened/closed the store
Education
Cincinnati State, Cincinnati, OH
Business Management
Early Childhood Education
Miscellaneous
Experience as an Instructional Assistant at A.B. Miree Fundamental Academy Charter School
Customer service, mutual funds and brokerage account services at Fidelity Investments