Forklift Operator Sales Associate
Resume:
Jsanara Ward
Team Leader
Atlanta, GA *****
*************@*****.***
Read work orders or received oral instructions to determine work assignments and material and equipment needs. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Customer-oriented focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency. Authorized to work in the US for any employer
Work Experience
Picker/Packer
Smart Resources - Union City, GA
May 2020 to Present
Picker position
Alliance Staffing
INZI Controls Alabama - Elba, AL
October 2018 to June 2019
I was a assembly worker. Different car parts would come down the conveyor belt and I would put the parts together as well as inspect them before sorting them. Forklift Operator
Southern Classic Food Group - Brundidge, AL
July 2018 to September 2018
I was a Forklift Operator and I pulled the pallets from the end of the line once they were finish being built. Shipping Clerk/Forklift Operator
Allied Motion - Dothan, AL
March 2018 to May 2018
I was a Shipping Clerk as well as a Forklift Operator. Forklift Operator
Smart Staffing, LLC - Union City, GA
August 2016 to March 2017
I was a replenisher
Forklift Operator
DHL - Union City, GA
May 2016 to June 2016
Replenishment, pull down, and put away
Team Leader
Qualtity Associates - Union City, GA
December 2015 to April 2016
30291
Trained staff on material handling processes to reduce shipping times. Led warehouse improvement initiatives to advance operational efficiencies. Forecasted manpower requirements based on daily workload and company targets. Refilled Cartons
Gate Gourmet - Austell, GA
September 2015 to November 2015
30168
Loaded, unloaded and transported cargo weighing up to 50 pounds between terminals and aircraft. Team Leader
Premier Employee Solutions - Oakley Industrial - Union City, GA May 2015 to May 2015
Recognized and reported defective material and equipment to shift supervisor. Observed all safety policies and procedures
Responsible for achieving production requirements. Directed and coordinated the production, processing, distribution and marketing activities of XYZ industrial organization.
Oversaw the production process and managed the production schedule. Prepared and maintained production reports and personnel records. Assisted machine operators with finished pieces.
Coordinated and supervised assembly work for couplers and rolling assembly crews. Maintained necessary level of communications between shifts. Trained staff of 10 direct labor employees to perform assembly and manufacture of product. Ensured that all health and safety guidelines were followed. Server
Gate Gourmet - Austell, GA
January 2014 to March 2015
30168
Cleaned and maintained the warehouse in compliance with OSHA safety standards. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Loaded and unloaded pieces into boxes for shipment. Moved freight, stock and other materials to and from storage and production areas and loading docks. Server
Moes Southwest Grill - Colony Square Mall - Atlanta, GA July 2013 to December 2013
30361
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Followed food safety procedures according to company policies and health and sanitation regulations. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. Stored food in designated containers and storage areas to prevent spoilage or cross- contamination. Cashier/ Customer Service
Fitting Room
September 2012 to January 2013
Burlington Coat Factory - Salmon Run Mall, 21182 Salmon Run Mall Loop W #133, Watertown, NY 13601
Answered questions regarding the store and its merchandise. Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Sales Associate
Champ Sporting Goods - St. Charles Towne Center - Waldorf, MD September 2007 to May 2008
20603
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases. Maintained adherence to all company protocols.
Monitored entrances, exits and fitting rooms for signs of theft. Reported incidents to management.
Kept work areas clean and neat at all times.
Provided repeat customers with exceptional care and attention. Prioritized and accomplished wide range of tasks each shift. Proposed innovative marketing ideas.
Worked collaboratively in team environment.
Education
High School Diploma
Ellison Highschool - Killeen, TX
2010
Skills
• Pallet Jack
• Materials Handling
• Food Production
• Order Picker
• Load & Unload
• RF Scanner
• Order Picking
• Food Safety
• Warehouse Experience
• Forklift
• Shipping & Receiving
• Reach Truck
Certifications and Licenses
Forklift Certification
Additional Information
S KILLS
Customer service focus Flexible schedule
Relationship building Professional demeanor
Merchandising understanding Multi-tasking strength Product knowledge High energy
Quick learner Creative problem solver
Strong client relations Exceptional communication skills Safety-conscious Certified Pallet Jack Operator
OSHA requirements knowledge Current Forklift Certification Friendly and helpful Fast and efficient service worker Accustomed to shift work Customer-oriented
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