Service Representative Customer
Resume:
Taqiya Andrade
Customer Service Representative/warehouse
Newnan, GA 30265
***********@*****.***
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Profile
• More than 7 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/ implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word,
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as "Total Quality Customer Service Professional." Synopsis of Achievements
• Promoted to Team Leader after 8 months of employment.
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Authorized to work in the US for any employer
Work Experience
Utility Specialist
PlyGem/ Cornerstone Building Brands - Peachtree City, GA April 2019 to Present
• Reading and understanding blueprints prior to starting a project
• Sourcing the materials to be used in the project
• Measuring and cutting materials to specifications
• Welding materials using the correct materials to join the metals together
• Checking finished work to make sure that it falls within the tolerances marked on the blueprints Lead Supervisor
Williams-Sonoma, Inc. - Braselton, GA
November 2017 to March 2019
• Supervise warehouse staff, and ensure that safety protocols are followed.
• Check and complete documentation.
• Inventory stock, ensure stock rotation, and place orders.
• Operate, maintain, and troubleshoot equipment.
Sales Associate/ Associate Manager
Z Gallerie - Dunwoody, GA
November 2015 to November 2017
Sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training. Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent. Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales Supervisor
In town Suites - Lilburn, GA
October 2009 to October 2015
Processed guest payments for room charges, food and beverage charges and phone charges
• Processed credit card transactions during the checkout process.
• Cleaned and returned vacant rooms to occupant-ready status. CSR/Cashier
Papa John's - Ellenwood, GA
September 2005 to April 2009
Responsibilities
Papa John's Pizza Ellenwood GA
Customer Service Representative
Addressed customer service inquiries in a timely and accurate fashion Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Properly directed inbound calls in phone queues to improve call flow Cashier/Customer Service Representative
Dunkin Donuts - Randolph, MA
2004 to 2005
Accepted payment from customers and made change as necessary.
• Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
• Inspected dining and serving areas to ensure cleanliness and proper setup Education
Associate of Arts in Criminal Justice
Strayer University
2012 to 2015
Martin Luther King JR. High School
2007
Skills
• Welding
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