NADINE HAROLD

*** ***** **

Trenton, OH. *****

adv1wf@r.postjobfree.com

513-***-****

OBJECTIVE

To obtain a position in which I can use my problem solving and communication skills

EXPERIENCE

Spectrum Enterprises

December 2001 through July 2021

12/01-08/04

Call center agent

Provide supervisor coverage during leadership meetings

Served on several advisory and development teams

Worked special projects as assigned

Participated in multiple Time Warner Cable commercial spots

08/04-11/08

Phone installation coordinator/team lead

Coordinate phone installations with our provider and installation technicians

Oversee a team of 14 agents – monitoring calls, offering feedback, training on new processes

11/08-07/2018

C-OTP team (corporate office of the president)

Handled incoming complaints from Regulatory agencies

Responded to the agencies both directly and through our Regulatory team

Represented Spectrum in local Small Claims Court cases

08/2018-03/20

CCED team (corporate customer escalations department)

Attend all training sessions and pass the information on to the team

Actively engage in the new hire process

Handle incoming complaints from the Regulatory Department

Respond to Regulatory questions/concerns regarding any pending or past complaints

Represent Spectrum in local Small Claims Court cases

03/20-07/21

Supervisor of the local CCED (Corporate Customer Escalations Department) team

Led a team of 15 agents both local and in remote offices

Perform performance reviews including disciplinary actions

Became a resource for multiple other teams

Participate in calls with corporate leadership

Train employees on new CCED process and policies via on site meetings

Represent Spectrum in local Small Claims Court Cases

Pinnacle Technical Resources

08/22 – present

Paralegal II (this is a contractor position)\

Respond to Regulatory complaints which have been filed against Charter Communications

Ensure that all deadlines are met

Monitor the email inbox to ensure that all incoming communications are addressed in a timely manner

Act as POC to the Regulatory Agencies for questions/concerns about responses sent or clarifications needed

EDUCATION

Bachelor of Science in Human Services – University of Phoenix

Associates Degree in Psychology – Cincinnati Community College

AWARDS AND ACKNOWLEDGEMENTS

In 2009 I was granted the elite MVP employee recognition award. This award is based on nominations from my peers followed by votes from leadership. I won a trip to Puerto Rico along with the other winners where we participated in team building and leadership exercises

In 2021 I received 8 certificate of appreciation awards for outstanding performance

In 2020 and 2021 I received Perfect Attendance Awards

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