Package Handler Administrative Assistant

Diana Szofer

**** **** ***** *****. **********, Ky. 40241

Mobile 502-***-**** email ********@***.***

To work in environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization. To make sure that the company I work for is at their top earning potential by applying my experience in sales, training, customer service and management. Experience:

FedEx, 1126 West Breckenridge St. Louisville, Ky.

Driver & Package Handler, September 2, 2018 to Present

DOT Certified Driver

Responsible for 1st Priority Deliveries for Louisville and ll of southern Indiana

Driving range of extended distance to deliver vaccines & medical supplies and other meds to to pharmacies and hospitals and customers.

Deliver Hospital supplies to Southern Indiana and Louisville areas

Airport clearance for package handling

Educational videos and exams for safety and package handling and driving.

Excellent rapport with coworkers and mangers and customers Sears Home Services, 12900 Fenwick Center Drive, Louisville, Ky. Project Coordinator: June 28, 2017 to August 30, 2018

Hired and managed installers that completed the home improvement projects

Ordered and measured siding, roofing, windows and doors for all projects

Responsibility for payments and job satisfaction.

Telephone communication with customers at the beginning and during progress of home improvement. Final calls to make sure all debris as removed and the job was complete and the customer was happy with the project.

All jobs were evaluated and surveys were sent to the customers. A rating of 10 was required on all jobs on all feedbacks from Sears.

Maintained multiple reports to maintain all work and time perform.

Maintained payroll and checks for installers and suppliers, vendors Gutters & Stuff & G&S General Contracting LLC, St. Andrews Church Road, Louisville Ky. 40214 Office Manager: January 2, 2011 to June 25, 2017

Full accountability for overall revenue for the Home Improvement business to meet/exceed budget goals

Use of QuickBooks daily for all aspects of accounting

Managed cash/checks through company checking account

Payroll for employees and vendors

Oversee and manage all aspects of Human Resources

Gather & track competitive analysis in the budget process, weekly /monthly forecasting and pace reporting

Oversee & develop direct sales/marketing strategies to meet/ exceed the revenue budget/forecasting

Tracking, trending flow, regional promotion projects analysis

Held all safety meetings and met with Safety Director for state yearly

Processed all Workers Comp reports and payments

Responsible for setting up and working all Home Improvement Shows, to promote an set appointments for future customers in the Louisville and surrounding areas within 100 miles.

Worked closely with owners to gather competitive analysis to see how our strategies compare for all markets using analytical thinking.

Proven detail orientated documentation/reporting activity in an accurate, timely manner.

Identify key sales obstacles in the focus on initiating, soliciting, negotiating, outside calls, trade shows to exceed sales budgets

Strong commitment to building rapport, problem solving and lifelong repeat customers

Meeting with customers and discussing future home Improvement plans and securing a signed contract for project sales.

TRG Insurance Solutions, 4902 Waters Ave, 100 Tampa, fl. 33634 Insurance Agent February 2008 to December 29, 2011

Full accountability for sales and marketing strategies for sales and marketing.

Proven detail orientated documentation/reporting in an accurate, timely manner

Identify key sales obstacles I the focus of initiating soliciting, negotiating, prospecting sales

Strong commitment to building rapport, problem solving and lifelong repeat customers

Telephone customer satisfaction between customer and agent conducted to maintain proper information that provided customer satisfaction and successful and profitable sales Coldwell Banker Real Estate, 2226 Silver Springs Ocala, Florida 34470 Real Estate Agent, June 2005 to December2008 & Jan 2019 to 2021 Louisville, Ky.

Licensed Agent in Florida 7 Louisville Ky.

Developed & implemented successful sales and & marketing strategies

Complete detail oriented reports in an acute, timely manner

Using strategic thinking to solicit, negotiate and secure new business to achieve/exceed sale goals

Dedication to customer service. Track weekly sales activities/performance

Rookie of The Year, Million Dollar Club

Western Southern Insurance Company, 2000 SW Archer Road, Gainesville, Florida 32601 Regional Insurance Manager April 2001 to June 2005

Dedicated satisfaction account manager for large accounts

As an agent and manager exceed goals in first year to become Regional Sales Manager

Managed and Supervised 50 Agents

Provided Company education classes and sales meeting with agents

Up selling products as needed working with sales staff to meet and exceed goals

Problem solving, technical support, raw data reports for total research & sales

Execute and gain new contacts

Shands Hospital, Archer Road, Gainesville, Florida Administrative Assistant, The Director of Hospital June 1979 to May 2000 Owner and Operator of Alachua Moving Company 12404 NW 148TH Alachua, Fl. 32615 Delivered 20 Years across USA for family and companies Community Volunteer: I established a home in Gainesville, Florida for New Mothers and their babies thru charities and government assistance which was started in 1995 and is still on going in 2022 and helping Mothers and children to start a new and good life. Mothers were able to stay in the home for 1 month and then were enabled to attain apartments, education and job opportunities thru the charity. I also established a food bank for the community. Education:

Attended: Santa Fe Community College & College of Central Florida, Wester High School, Louisville, Ky. Skills: Relationship building, Natural Rapport builder to make lifelong clients, Communication: Proficient communication skills, ideas, and data verbally and written Time management: Prioritize workflow to accomplish day to day tasks in a timely manner, plan driven Outgoing and competitive personality for sales, training and customer relations Team Player, goal oriented, great understanding of customer relations, natural mediator and Negotiator Proficient in Microsoft Window based programs, including Word, Excel, QuickBooks

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