Recruiter, Customer Service Agent
Resume:
Chad Bailey
Experienced manager
Russells Point, OH 43348
*********@*****.***
Seasoned Staffing Profession with over 13+ years in customer service, Staffing, Recruiting and management Process. Ability to work across all levels in the organization. Exceptional communication skills with broad array of personnel and management. Self-starter with strong initiative, creative and analytical thinking abilities. Positive and enthusiastic, dedicated work ethic. Professional Competencies: Excellent skills in Recruitment In-depth knowledge of the policies and procedures of projects and business management .
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Agent II
Ohio Unemployment Insurance Office-ODJFS - Remote
March 2022 to February 2023
• Worked in the inbound call center.
• Managed customer claims.
• Conducted customer service surveys.
• Handled claims and applications.
• Resolved customer issues
• Scheduled call back appointments for other departments.
• Collected and documented issues and fact findings appeals and determinations.
• Responded to claimant inquiries and issues
• Responsible for troubleshooting claimant applications Customer Service Representative/Call Center
Adecco/Accenture-ups - Remote
July 2021 to February 2022
• Assisted candidates with a warm and professional attitude
• Assisted Applicant's with questions
• Interacted with applicant's
• Kept records of customer calls.
• Handled emails, inbound calls, and outbound calls
• Booked orientations
• Performed data entry for Applications and on boarding process.
• Placed 20 calls per hour/ 120-160 calls day.
• Maintained up-to-date knowledge of customer accounts
• Scheduled drug screens and performed background checks.
• Recruiting
Route Auditor
Rumpke waste and recycle Inc. - Lima, OH
February 2020 to December 2021
• Performs duties in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Rides with assigned driver on designated routes to gather data including but not limited to travel times, disposal volumes, service and collection times, and accuracy of route sheets to reduce costs, improve revenue and reduce safety hazards.
• Sequences routes to ensure efficiencies.
• Assists dispatchers to ensure compliance of route sheets.
• Ensures accurate customer billing by verifying service provided, equipment serviced, and frequency of service.
• Identifies opportunities for increased service needs and/or potential new business in the area.
• Identifies safety hazards on the routes and recommend resolution.
• Monitors and provides feedback to Route Supervisors/Managers and Operations Managers for driver productivity.
• Completes route analysis of route logistics, landfill locations, and municipal routes.
• Maintains route files with appropriate maps.
• Recommends container repairs and replacements, as necessary.
• Records audit findings in computerized system.
• Prepares and presents necessary reports.
• Maintains a professional work atmosphere by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management. On-Site Manager
Advance Employment Services - Jackson Center, OH
February 2019 to February 2020
• hiring, training, and recruiting.
• Set staffing targets and then achieving them.
• Generated leads through marketing and networking.
• Cultivated strong client relationships by meeting with clients frequently to understand their needs so that they can be addressed through customized staffing solutions.
• Overseen the day-to-day operations associated with Managing employees
• Monitoring productivity goals and quality,
• Scheduling employees, monitoring attendance and tracking employee's hours, payroll Processing.
• Supervising employees conduct, providing coaching
• Managing safety programs
• • Completed daily operations reports.
Shift safety supervisor/recruiter
ALL STAR STAFFING - Lima, OH
July 2017 to January 2019
• Responsible for all safety aspects during my shift .
• Orientation
• Recruiting
• On-boarding process
• hourly plant walk through
• BOS Reports
• forklift inspection
• forklift evaluations
• safety communication
• monthly testing
• accident/near miss and why why investigation.
• safety meeting's.
Office Manager
Custom Staffing Inc - Lima - Lima, OH
September 2015 to July 2017
• hiring, training, and recruiting.
• Set staffing targets and then achieving them.
• Generated leads through marketing and networking.
• Cultivated strong client relationships by meeting with clients frequently to understand their needs so that they can be addressed through customized staffing solutions.
• Overseen the day-to-day operations associated with Managing employees
• Monitoring productivity goals and quality.
• Scheduling employees
• monitoring attendance
• tracking employee's hours
• payroll Processing
• Office budget
• P&L report
On site Manager
Malone Solutions
2014 to 2015
• hiring, training, and recruiting.
• Set staffing targets and then achieving them.
• Generated leads through marketing and networking.
• Cultivated strong client relationships by meeting with clients frequently to understand their needs so that they can be addressed through customized staffing solutions.
• Overseen the day-to-day operations associated with Managing employees
• Monitoring productivity goals and quality,
• Scheduling employees, monitoring attendance and tracking employee's hours, payroll Processing.
• Supervising employees conduct, providing coaching
• Managing safety programs
• Completed daily operations reports.
Education
HIGH SCHOOL DIPLOMA
INDIAN LAKE HIGH SCHOOL
2002
Skills
• Microsoft office (10+ years)
• Payroll (10+ years)
• Hiring (10+ years)
• Recruiting (10+ years)
• Management (10+ years)
• Office Management (4 years)
• Personnel Management (10+ years)
• Shift Supervisor
• Crew Member
• Site Safety
• Onsite
• Leadership Experience
• Customer Service
• Manufacturing Experience
• QuickBooks (4 years)
• Time Management (10+ years)
• Phone Etiquette (10+ years)
• ATS (10+ years)
• Communication (10+ years)
• English
• Quality management
• Warehouse experience
• Supervising experience
• Mold Remediation
• Restoration Industry Experience
• Logistics
• Blueprint Reading
• Program Management
• Administrative experience
• Interviewing
• Project management
• Fire Restoration
• Auditing
• SAP
• Water Damage Restoration
• Business Management
• Data entry
• Basic math
• Shipping & receiving
• Microsoft Excel
• HR sourcing
• Microsoft Powerpoint
• Leadership
• Microsoft Word
• Microsoft Outlook
• Taleo
• Talent Acquisition
• Customer relationship management
• Driving
• Construction
• Windows
• Workers' Compensation
• Computer Networking
• Operations Management
• Employee Orientation
• Forecasting
• CRM Software
• Sourcing
• Process improvement
• Workday
• Manufacturing
• Account management
• Negotiation
• Salesforce
• Sales
• Inside sales
• Cognos
• Documentation review
• Data collection
• Customer support
• LAN
• Remote access software
• Typing
• Communication skills
• Inventory control
• Clerical experience
• Computer skills
Certifications and Licenses
Driver's License
Professional In Human Resources
Assessments
Supervisory skills: Motivating & assessing employees — Highly Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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