Customer Service Administrative Assistant
Resume:
Thomas Harken III
Houston, TX *****
adv1ql@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Clinic Support Specialist
Kelsey-Seybold Clinic - Pearland, TX
February 2021 to November 2022
• (Feb 2021-June 2022 was in the contact center)
• Handled the majority of paperwork that was coming into Internal/Family medicine.
• Complied said paper working into workable documents for the doctors and nurses.
• Kept the office in a clean, well maintained state.
• Helped patients meet yearly health goals by getting them scheduled for follow-up, physicals, and scheduled with other specialties.
• Insurance verification.
• Schedule, confirm and verify appointment information.
• All of the aforementioned work was done with Epic. Assistant GM
SUSHI MASA - Sugar Land, TX
September 2020 to November 2020
Ran the restaurant in conjunction with the GM.
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve team efficiency
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
Management Trainee
Chick-fil-A - Pearland, TX
February 2020 to June 2020
Providing a remarkable experience for guests and maintaining an efficient drive through. Agent/Customer Service
Etech - Lufkin, TX
October 2017 to February 2019
I take inbound customer service calls for Find Law and Competitive Health. For the Find Law, I take calls for different law firms and speak to potential clients. I gather the potential clients information and the information about the legal issue in which they are seeking assistance. For Competitive Health, I take inbound calls from from people searching for medical providers and assist them in locating either a specific provider, or a provider in the specialty they are seeking. Administrative Assistant
Storage Depot - Beaumont, TX
January 2014 to September 2016
Assisted the GM and owner with all aspects of the company. Manager
Chick-fil-A of Lake Houston
January 2014 to December 2014
Responsibilities
Open or closed the store. Cash handling. Counting tills, maintaining change fund, performing daily deposits. Managed team members. Helped control food cost, paper cost, and labor cost. Skills Used
Leadership, team management, management cooperation, cash management, labor management, food quality management, and customer service.
Director
Chick-fil-A - College Station, TX
March 2011 to August 2012
Responsibilities
Most of my time was spent in the drive thru area. I was very determined to innovate the drive thru so it would be able to accommodate more guests. I was able to do this at both of our stores in College Station, TX.
I did also have other duties.
Open or closed the store. Cash handling: Counting tills, maintaining change fund, performing daily deposits. Managed team members. Helped control food cost, paper cost, and labor cost. Monthly inventory. Inventory orders 3 times a week. Took care of repairs and mantinence around the store and ordered appropriate parts.
Accomplishments
With my dive thru duties, I did have some big accomplishments with my team. I hand picked a team to train to make this work. When I initially arrived they were doing about 100 cars from 12pm-1pm. Not very much in the drive thru world. When my team and I began we started breaking records. First 120, then 140, finally 164 before I left in August of 2012. But I did hear back from them after I left, they broke that record and did 170 cars. That's an accomplishment to me. Skills Used
Leadership, team management, management cooperation, cash management, labor management, food quality management, training and customer service. Manager
Chick-fil-A - Beaumont, TX
February 2006 to January 2011
Responsibilities
Responsibilities
Open or closed the store. Cash handling: Counting tills, maintaining change fund, performing daily deposits. Managed team members. Helped control food cost, paper cost, and labor cost. Monthly inventory. Inventory orders 3 times a week. Took care of repairs and mantinence around the store and ordered appropriate parts.
Accomplishments
I was allowed to travel to new Chick-fil-A's to help with their Grand Openings and train their new employees. That is quite an experience.
I also has the chance to travel to thr Corperate HQ additional training. Skills Used
Leadership, team management, management cooperation, cash management, labor management, food quality management, and customer service.
Education
Associate's degree in Business Management
Lamar University - Beaumont, TX
Skills
• Human Resources
• Labor Cost Analysis
• Employee relations
• Negotiation
• Customer Care
• Payroll
• Volunteer management
• CRM Software
• Accounts receivable
• Inventory Control
• Medical terminology
• Management
• Business Analysis
• Customer service
• Change Management
• Events management
• Supervising experience
• Employee evaluation
• Quality Assurance
• Epic
• Technical support
• Customer Support
• Team Management
• Inventory Management
• Conflict Management
• Quality Management
• Microsoft Powerpoint
• Strategic Planning
• Training
• Typing
• Windows
• Microsoft Office
• Marketing
• Google Docs
• Networking
• Proofreading
• HIPAA
• Budgeting
• Call Center
• Patient monitoring
• EHR systems
• CSR
• Leadership Development
• Quality Control
• Forecasting
• Customer Service
• Business management
• Profit & Loss
• Management
• Documentation review
• Medical records
• Medical receptionist
• EMR systems
• Medical office experience
• Patient service
• Office experience
• Administrative experience
• Front desk
• Multi-line phone systems
• Medical scheduling
Certifications and Licenses
Driver's License
ServSafe Manager
August 2019 to August 2026
Assessments
Written Communication — Proficient
February 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Memorization & Recall Skills — Proficient
March 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Proficient
Scheduling Skills — Proficient
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Accounting Skills: Bookkeeping — Proficient
March 2019
Calculating and determining the accuracy of financial data. Full results: Proficient
Restaurant Manager — Expert
July 2020
Managing restaurant staff and meeting customer expectations Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Expert July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Filing & Organization — Expert
July 2020
Arranging and managing information or materials using a set of rules. Full results: Expert
Spreadsheets with Microsoft Excel — Proficient
July 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Proficient
Front Desk Agent (Hotel) — Expert
July 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Management Fit — Proficient
July 2020
Measures the traits that are important for success in management positions. Full results: Proficient
Attention to Detail — Highly Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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