Insurance Specialist Call Center

DARKEISHA JONES

**** ********** **** ********* * Fort Worth TX 76116 · 817-***-****

**************@*****.*** · LinkedIn Profile · Twitter/Blog/Portfolio I am demonstrated to solve problems independently and perform at an optimal level. With my years of experience in the customer service / call center environment, I find that I enjoy helping others in solving their issues and or concerns with my great leadership and problem solving skills. EXPERIENCE

AUGUST 2022 – CURRENT

INSURANCE SPECIALIST, VERTEX/COVERMYMEDS (MCKESSON)

• Researched and resolved routine and complex issues.

• Process eligibility and benefits verification and authorization request.

• Tracked pending authorization to resolve discrepancies and avoid revenue loss.

• Followed up on denials, late payments, extensions and other special circumstances. MAY 2020 – AUGUST 2022

ANSWERING SERVICE OPERATOR, MAP COMMUNICATIONS

• Maintained high level of customer service through friendly and polite demeanor.

• Answering incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.

• Resolved customers issues through research and problem solving.

• Relayed and transcribed written and verbal messages to multiple businesses and doctors’ offices.

• Collected and verified telephone numbers, addressing and proper spelling of names.

• Connected callers with appropriate professional, department or business MARCH 2018- MAY2020

CUSTOMER CARE REPRESSENTITIVE, T-MOBILE

• Helped large value of customers every day with positive attitude and focus on customer satisfaction.

• Responded to customer needs through competent customer service and prompt problem solving.

• Assisted call-in customers with questions and orders.

• Addressed customers complaints and mitigated dissatisfaction by employing timely and on point solutions.

• Educated clients on account services and resolved client inquires regarding statement information and account balances.

2

EDUCATION

JUNE 2016

HIGHSCHOOL DIPLOMA, WESTERN HILLS HIGHSCHOOL

I graduated western hills high school with an A&B honor roll with a 3.5 GPA. SKILLS

• Computer skills

• Software

• Microsoft word skills

• Power point skills

• Client satisfaction

• Call center customer service

• Great leadership and communication skills

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