Service Representative Customer
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ABEL BAEZ
Bilingual Customer Service Representative
PROFESSIONAL SUMMARY
Bilingual customer service leader with fluency in Spanish and English. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.
EDUCATION
Jose Dionisio Ascensio Diaz
2015 - 2018
WORK EXPERIENCE
Teleperformance - Bilingual Customer Service Representative
April 2019–February 2020
Adhered to efficiency metrics of service including Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
Resolved concerns with products or services to help with retention and drive sales.
Promptly responded to inquiries and requests from prospective customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Beliveo - Bilingual Customer Service Representative
February 2020–October 2020
Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bilingual Customer Service Representative
February 2020–October 2020
Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
-ProPac – Warehouse Receiving Area
December 2021-March 2022
Receiving product and stocking
Scanning the boxes for shipping
SKILLS
Customer Account Management
Issue and Complaint Resolution
Calm and Professional Under Pressure
De-escalation Techniques
Responding to Difficult Customers
Customer Retention Strategies
Patient and Empathetic
Billing Adjustments and Refunds
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