Support Representative Associate Data

TANARA LITTLE

708-***-**** ***********@*****.***

SUMMARY Focused HRIS Professional with extensive experience delivering innovative solutions. Expertise in On-boarding, training, benefit administration, with exceptional planning and implementation capabilities, as well as solving complex problems in high pressure environments Experience

SR. HRIS Systems Analyst Jan 2022- Current

BBraun Remote

● Providing Project Management support for HR initiatvies

● Researching and resolving HR Systems problems while recommending solutions or alternate methods.

● Maintaining data integrity in ADP and ICIMS by running queries and analyzing data.

● Participating in testing configuration within the UAT, and upgrades prior to implementation on validated and non-validated systems to ensure proper set up to avoid unnecessary deviations.

● Support and troubleshoot existing vendor integrations while defining requirements and supporting the development of new integrations

HRIS Systems Analyst Jan 2021- Jan 2022

Martin Brower Rosemont, IL

● Delivered in-depth CareerConnect training, imparting knowledge of best practices for protecting data and minimizing errors.

● Evaluated and adopted new technologies to address changing industry needs.

● Guided divestiture activities, drawing on deep understanding of various internal operational processes.

● Collaborated closely with upper management to drive strategy through development and implementation of new processes.

● Developed flowcharts and diagrams to describe and lay out logical operational steps. HR Operations Coordinator Sept 2020 – Dec 2020

US Foods / Acro Rosemont, IL

● Assists in compiling information for standard annual compliance reporting, such as EEO-1 and Affirmative Action

● Create and maintain process documentation including how-to guides, and process maps.

● Provide administrative support to key HR Programs, including Commuter Benefits, Service Awards, Recognition & Gifts, Internships, Wellness, etc., working closely with HRBPs.

● Partner with HR Operations, HRIS, other HR functional areas and third-party provider teams to support efficient research and issue resolution.

● Prepare and generate weekly, bi weekly and monthly reports.

● Assist with the organization and management of personnel files including regular filing, conducting routine file audits and purging files to ensure compliance.

● Maintain and update employee statuses in WorkDay for employee leaves and return to work.

HRIS Analyst Oct 2019 – March 2020

Angelica Corp Oakbrook, IL

● Maintains data integrity in systems by regularly running queries, analyzing data and updating the system as needed.

● Created and presented analysis and reports to key executives.

● Research and correct system/user errors as identified through reports.

● Regularly reported on recruiting metrics: continually improved processes and tools in order to improve upon key metrics.

● Run reports to show the active positions and demographics of the applicants in the ATS

● Contribute to development of recruiting metrics in the ADP recruitment management module through reports.

● Operate as the Subject matter expert across platforms,

● Create metric dashboards for Turnover, New Hire Turnover Rates and Headcount Reports for each location

HRIS Business Analyst May 2019 – Oct 2019

Robert Half- Fay Servicing LLC Chicago, IL

● Troubleshoot and resolve problems with HR software to enhance production support and minimize downtime

● Administered benefits programs, analyzed compensation and other competitive data and prepared budgets

● Converted legacy system to new technology in smooth, efficient and diligent manner to minimize impacts and proactively address any problems

● Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency

● Improved office efficiency by effectively managing internal communications and correspondence

HRIS Analyst Apr 2019 - May 2019

LaSalle Network- Raise Marketplace Chicago, IL

● Computed Data Reports Provided required weekly, monthly, and quarterly reports listing call analysis figures and completed track records.

● Led a 3-5person team of business partners in completing the implementation of client's payroll and HR systems to the current version of ADP.

● Act as subject matter expert in ADP, providing troubleshooting and other support for end users, escalate complex issues Assist with preparation for goal and performance management and compensation programs including template updates, system testing and deployment

● Support the Manager HRIS in the development, operation and maintenance of HRIS systems.

● This includes Benefits Prime and any other systems utilized by the HR Team Work with all levels of HR in assessing processes and assist in identifying options for improvement Performs various clerical functions to assist with daily employee or batch processing Payroll review and approval tasks including but not limited to: reviewing all payrolls for accuracy, reconciling batch totals and final approval of each payroll to ADP Reviewing and analyzing the Ultipro database to the Implemented ADP application for effectiveness, efficiency and recommending improvements.

● Building metrics for YTD Headcount and Turnover rates HR and Payroll Implementation Consultant Aug 2013 - Feb 2019 ADP Elk Grove Village, IL

● Support the initial payroll input and transmission.

● Perform pre-installation testing, as needed, on unusual or complex features.

● Build clients company control information on ADP's mainframe to accommodate client requirements by establishing specific calculations, scheduled events, descriptions or routines.

● Determine the appropriate method and conversion of data files to ensure the accurate mapping and standardization of data and benefits Convert/ Install the ADP HR products and payroll systems for the clients and customize per the client’s specifications.

● Analyze and support the installation of clients site software used to communicate changes and pay data to ADP new systems.

● Establish and monitor the client's implementation schedule to ensure that the installation meets targeted completion dates.

● Partner with new clients, regional support, training coordinators, and business partners in a project environment.

● Provide technical support and on the job training regarding product installation.

● Building custom reports and creating metric dashboards Client Support Representative Sep 2012 - Aug 2013

ADP Elk Grove Village, IL

● Answered telephone inquiries from clients, vendors and the public.

● Provides knowledge and support for existing and new plan benefit changes.

● Answered an average of 78 calls per day by addressing customer inquiries, solving problems and providing new product information.

● Create benefit enrollment profiles for employee onboarding and plan open enrollment

● Liaison with benefit carriers and service providers in resolving health and welfare issues

● Manage associate data including but not limited to auditing, consolidating elections HR Shared Services Specialist Aug 1999 - April 2012 HSBC Finance Corporation Elmhurst, IL

● Deliver first call resolution and provide high touch customer service that meets expected service levels and business performance goals Investigates and resolves problems and provides solutions which may involve a network of resources Maintains the highest level of teamwork within HRSS Provide assistance to managers and employees with time-sensitive requests, such as timecards, reports, HRIS (PeopleSoft) system navigation, etc.

● Provide guidance and advice to employees and managers on company's HR policies and procedures Provides Tier 1 support by answering, researching and resolving internal customer calls that come into the support center.

Education

Bachelor of Science: Human Resources Management Expected Western Governors University Salt Lake City, UT

Skills

● VLookups, Pivot tables

● Reports generation and analysis,

● PeopleSoft HR,

● ADP Payroll, Transmission

● Ultipro / Benefits Prime

● Strong Communication skills

● Client relationships,

● ADP Recruitment Management

● Conversion

● Critical thinking

● HRIS Management

● ADP Enterprise, Workforce Now

● Process Improvement strategy

● Project Management

● Basic timekeeping knowledge

● Manage Interfaces

● Sharepoint

● Saba Talent

● Technical support

● Reporting and business analysis

● HRIS Implementation

● Intermediate Excel

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