Service Representative Data Entry
Resume:
CAREER OBJECTIVE
Dedicated professional with proven performance in
management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
************@*****.***
Orlando, fl 32818
EXPERIENCE
Realtor
SEP 2022 - PRESENT Watson Realty Corp., Orlando, FL Customer Service Representative
FEB 2022 - APR 2022 Orange County Solid Waste, Orlando, Fl General Manager
AUG 1993 - JAN 2022 Wendys International, Orlando, Fl.
• Used real estate acumen to develop property assessments, valuations, and contracts.
• Guided and assisted buyers or sellers throughout entire transaction process.
• Created marketing strategies for properties to ensure maximum visibility.
• Assisted buyers in identifying and evaluating properties for purchase.
• Drafted and reviewed legal documents such as purchase contracts, leases, and deeds Conferred with escrow companies, lenders, home inspectors, and pest control operators on adherence to terms and conditions of purchase agreements before closing dates.
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• Responded to telephone inquiries and complaints following standard operating procedures. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
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• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Updated and maintained database with accurate customer information and timely data entry.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided account information to customers and explained bill service policies and customer rights.
• Logged details of customer service calls in computer system following correct protocols.
• Implemented appropriate plans for resolving unfavorable trends and enhancing profits. ESTELLE TOBIN-LAURIN
R E A L T O R
Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
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Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
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Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
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• Used customer feedback for improving operations and building brand loyalty.
• Managed profit goals against budget and prior year, keeping controllable costs within budget.
• Met safety and security standards by overseeing preventative maintenance and repairs.
• Built and maintained relationships with vendors and suppliers.
• Executed sales and operational activities, producing results that met or exceeded business plan.
• Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
• Recruited team members for maintaining adequate staffing levels according to projected sales. EDUCATION
High School Diploma
Methuen High School, Methuen, Mass
Social Work
MAY 1998 Northern Essex Community College, Haverhill, Mass SKILLS
• Market and Competitive Analysis
• Contract Negotiation
• Real Estate Industry Understanding
• Business Development
• Client Relations
• Profit and Loss Accountability
• Verbal and Written Communication
• Training and Development
• Multimillion-Dollar P&L Management
• Budgeting and Cost Control Strategies
Top Talent Recruiting, Hiring and
Retention
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CERTIFICATIONS
• Realtor License / SL3553607
• Servsafe / Exp 2026
• LeadingRE Relocation Specislist
• Certified Military Specialist
AWARDS
• Top Sales Jan 2023
• Highest Sales Volume
• General Manager of the year
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