General Manager or Customer Service Manager, Dispatcher
Resume:
James M Shotwell
Apt ***
Harrisonburg VA 22802
*****.********@*****.***
Summary
I have a great deal of experience dealing with the public in the customer service setting, as a customer service manager, travel agent and as a truck driver. I have held many management positions as well.
Goal: A challenging position with a successful company which offers opportunities for diverse job assignments and career growth.
Employment History
24/7 Travel and Vacations LLC
Harrisonburg VA
Founder/Travel Consultant
09/2011 to Present
Founder of the home-based travel agency know as 24/7 Travel and Vacations LLC, certified through CLIA. With a team of travel consultants, I train and help and develop our agent’s tools and skills to provide an expert experience in customer service and vacation information. My core duties are management of day-to-day operations; Marketing and Promotions, setting sales goals and helping our agent’s reach them
Keller Williams Alliance
Charlottesville VA
01/2022 to 12/2022
Realtor
Develop a marketing plan for clients designed to attract and address the needs of buyers Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest
Identify properties for sale through the multiple listing service and present them to clients Pre-screen and qualify all potential buyers before allowing them onto a client’s property Assist clients as they explore their financial options Present all offers to clients
Preside over negotiations and advise clients on suitable courses of action
Freightworks Transportation and Logistics
Rutherfordton NC
1/2/2019 to 11/2021
Transport Freight to and from customers in Dry van Trailer loads that do not require to be kept cold Hazmat refrigerated produce freight. Travel about 2600-3500 miles a week some weeks more depending on freight.
Merica Logistics Company
Lease operator
02/2018 to 1/2/2019
Transport Freight to and from customers in Dry van Trailer loads that do not require to be kept cold. Travel about 900-1500 miles a week some weeks more depending on freight.
Werner Enterprises
Driver
06/2016 to 02/2018
Transport Freight to and from customers in Refrigerated trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold and produce and meat that are temperature controlled. Travel about 900-1500 miles a week some weeks more depending on freight.
National Carriers
Driver
11/2015 to 06/2016
Transport Freight to and from customers in Refrigerated trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold and produce and meat that are temperature controlled. Travel about 900-1500 miles a week some weeks more depending on freight.
Global Travel INC
Maitland FL
Host Agency Call Center
09/2015 to 11/2015
Travel agent host agency call center. Answer inbound sales calls and assist outside agent’s complete travel bookings for their clients. Would also do quotes as well as customer service on the outside agent’s bookings if they did not know how.
Kold Trans
Driver
02/2015 to 09/2015
Transport Freight to and from customers in reefer trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold and produce and meat that are temperature controlled. Travel about 900-1500 miles a week some weeks more depending on freight.
Prime Inc.
Lease Operator/ CDL Instructor and Trainer
08/2013 to 02/2015
Transport Freight to and from customers in reefer trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold and produce and meat that are temperature controlled. Travel about 900-1500 miles a week some weeks more depending on freight.
Smith Transportation Inc.
Truck driver
02/13 to 05/2013
Transport Freight to and from customers in 53' Dry van trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold. Travel about 900-2500 miles a week some weeks more depending on freight. Follow all FMCSA regulations.
Pam Transportation
Truck Driver
07/12 to 02/2013
Transport Freight to and from customers in 53' Dry van trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold. Travel about 2500-3500 miles a week some weeks more depending on freight. Follow all FMCSA Regulations.
JB hunt Transportation
Truck Driver
07/2010 to 04/2011 and 10/2011 to 07/2012
Transport Freight to and from customers in 53' Dry van trailers and transport Hazmat and non- Hazmat loads that do not require to be kept cold. Travel about 900-2500 miles a week some weeks more depending on freight. Follow all FMCSA regulations.
CrEngland INC.
Lease Operator
02/18/2010 to 06/2010
Transport Freight to and from customers in refer trailers and transport Hazmat and non-Hazmat loads that do not require to be kept cold and produce and meat that are temperature controlled. Travel about 900-1500 miles a week some weeks more depending on freight. Follow all FMCSA regulations.
Hogan Horse Transport
Warrenton VA
CDL Driver
02/2009 to 02/2010
Drive horses safely in a 48-foot trailer up and down the east coast. Follow all DOT and FMCSA regulations. Load and unload horses, clean out trailer.
Plow and Hearth
Madison VA
Sales and Service Specialists
10/2009 to 12/27/2009
Sales and Service Specialists serve as the first contact customers have with the company and I am responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.
1800Flowers. Com
Madison VA
Sales and Service Specialists/ from home
10/2008 to 02/17/2009
Sales and Service Specialists serve as the first contact customers have with the company and I am responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.
Hew INC. McDonalds
Madison VA
Shift Supervisor
09/2007 to 10/2008
Completed all aspects of line employee duties.
Assisted Store Managers in daily operations.
Responsible for opening and closing shifts.
Daily cash accountability.
Employee training, relations, and counseling.
Leading by example to improve customer service levels. Scheduling to efficiently serve customers at peak times, while following budgetary guidelines, set targets, plan budgets, control stock, recruiting train and inspire the team, create and drive marketing campaigns and build bridges with the local community.
Swift Transportation
Driver
02/2007 to 09/2007
Transport freight to and from customers in a timely manner. While following all D.O.T regulations, also following all company safety procedures. Drove an average of 2k miles per week. Also hauled high value loads in excess of 1 million dollars.
Starbucks Coffee Company
Charlottesville VA
Shift Supervisor
06/2006 to 11/2006
Responsible for opening and closing shifts, daily cash accountability, employee training, relations, evaluations, and counseling. Leading by example to improve customer service levels.
Loudoun- Fairfax Transport service
Loudoun VA
Dispatcher
01/2006 to 07/2006
Answer all emergency and non-emergency phones for the Communications Center as well as all after hour calls for the business itself. Monitor building alarms, security systems, and all radio traffic, responding as needed. Operate radio consoles, prioritizing and dispatching calls for service. Assist in keeping statistics and generating reports, as well as completing information sheets for the Billing/ AR Department and time sheets for Human Resources. Research computerized data and information. Enter all service- related data into the Computer Aided Dispatch (CAD) System. Complete related duties as required.
Physicians Transport Service
Herndon, VA
Dispatcher
09/2005 to 01/2006
Answer all emergency and non-emergency phones for the Communications Center as well as all after hours call for the business itself. Monitor building alarms, security systems, and radio traffic, responding as needed. Operate radio consoles, prioritizing and dispatching calls for service. Assist in keeping statistics and generating reports, as well as completing information sheets for the Billing/ AR Department and time sheets for Human Resources. Research computerized data and information. Enter all service- related data into the Computer Aided Dispatch (CAD) System.
Life Care Medical Transports
Fredericksburg, VA
Emergency Medical Tec./ Driver
06/2004 to 09/2005
Responds to emergency calls to provide efficient and immediate care to the critically ill and injured. Transports the patient to an appropriate medical facility in a safe manner while following all state and local traffic ordinances. Responsible for triage of patients as well as scene safety and scene" size up". Maintains all current state certifications as well as HCP CPR and EVOC. Maintains accurate patient transport records such as the Virginia state PPCR while maintaining patient confidentiality and compliance with HIPPA regulations. Responsible for routine and daily vehicle maintenance.
Lowe's Home Improvement
Sterling, VA
Customer Service Department Manager
12/2004 to 07/2005
Responsible for all front-end customer service functions (check outs, customer service desk and return desk) while managing assigned employees. Responsible for managing all Customer Service Specialists performance while working with employees to achieve individual and budgeted sales goals. Ensure maximum productivity by monitoring sales as compared to payroll expense, monitoring sales, identifying sales opportunities, and setting the standard for providing exceptional service by interacting with customers. Daily cash accountability. Employee training, relations, evaluations, and counseling.
Countryside II, INC.
Boswell Tavern, VA
Patient Care Technician and office manager
04/2001 to 06/2003
Responsible for the comfort and care of chronically ill patients. Aide in processing payroll on a bi-weekly basis. Completed patient logs, i.e.: medications, billing, medical treatments.
Jack In The Box
Phoenix, AZ
Manager in training program
09/2002 to 02/2003
Responsible for opening and closing shifts, daily cash accountability, employee training, relations, evaluations, and counseling. Leading by example to improve customer service levels. Scheduling to efficiently serve customers at peak times, while following budgetary guidelines.
Rappahannock- Rapidan Community Service Board
Culpeper, VA
Personal Care Aide
02/2002 to 07/2002
Responsible for the comfort and care of terminally ill patients. Completed domestic maintenance for clients and related duties as required. Completed required paperwork for insurance and medical benefits. Education, Certifications and awards:
November 2021
Mosley Flint School of Real-Estate
60 Hour sales Course
VA Realtor Sales License
License #022*******
January 2022
National Association of Realtors
#839017224
Princess OneSource Academy
Commodore with Princess and Cunard
Presidents Volunteer Service Award
June 2000, Diploma for General Studies,
Madison County High School, Madison, VA.
January 2003, American Safety and Health Institute, CPR Certified. VA
CDL class A Driver tanker and double triples.
I have Serve Safe Certification number 5632715
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