Service Agent Customer

Zhinthia Hernandez

**** ***** ** *** * Huntington Beach, CA 92649

Cell # 445-***-**** Email: *************@*****.*** Results focused bilingual English/Spanish professional offering leadership, supervision and management of personnel and or equipment/ merchandise. Self-disciplined, highly motivated and positive attitude. Outstanding problem solver and team contributor possessing computer knowledge with various programs. Demonstrates exceptional oral and written communication skills, adaptability and perform well under pressure. Enjoys coaching and mentoring peers, as well as a great team player. Professional Work Experience

Alan’s lawn & Garden center, Service Writer/ Sales Representative OCT 20th, 2021 – Present

• Organized and managed the service department, increasing productivity by 45%. Hold weekly meetings with service staff & monthly department managers meetings to report our work procedures & rate of return.

• Worked with customers on quotes, services, warranty claims & reimbursements.

• Contact vendors to maintain a steady revenue of parts for current jobs increasing the rate of return.

• Sale a wide rage of Lawn and gardening product to include heavy machinery, generators, compactors, chainsaws & lawnmowers.

• Trained and Certified with various dealers to include Toro, Makita, Husqvarna, exmark, Echo, Honda, STIHL & Trimmer trap.

• Manage Corporate and municipal accounts for both Sales and Service.

• Audit cashflow and credit card transactions.

Customer Service Agent, Academy Insurance May 4,2021 – Oct 15th 2021

• Greet customer, look up policy & handle changes in insurance premium.

• Process payments and endorse premiums provided policies. Provided dealership, lien holder & company to ensured customers.

• Audit Policies, track cash flow, & credit cards transactions.

• Provided certified DMV services such as title changes.

• Oversee and Managed locations

Provider, IN-HOME SOCIAL SERVICES Jan 2, 2020 – May 4th 2021

• Provide in-home support services to consumer with daily living activities.

• Responsibilities include health monitoring, translator, nutritionist, & to maintain overall cleanliness of home.

• Scheduled and maintained medical appointments, and provided protective supervision for the mentally impaired. Customer Service, Alameda THRIFT STORE Jan 5, 2014 – Dec 20, 2019

• Greeted customers and provided excellent support while purchasing merchandise.

• Responsible for processing payments & providing customer receipts.

• Audit cash flow & credit card transactions.

• Managed inventory and maintain a full stock of product. Office Administrator, ACTIVE AUTO REPAIR Dec 19, 2010 – July 20, 2013

• managed customer inquiries & appointments, followed up with customers after repairs.

• Converted all record logs into digital formats for better records keeping.

• Build a company web site & ran it as the administrator.

• Worked with vendors and ensure we kept a full stock of parts. Education

COMPTON SENIOR HIGH SCHOOL SEP 5, 2005- JUNE 6, 2009 High School Diploma

Excellent references furnished upon request.

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