Hostess Customer
Resume:
VALENTINA
DURAN
valentinaduranmoya**@
gmail.com
Miami Beach, FL 33140
Motivated employed with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
PROFESSIONAL SUMMARY
Sweet Liberty - Server
Miami Beach, FL • 09/2022 - Current
Sweet Liberty - Hostess
Miami Beach, FL • 05/2021 - Current
Sweet Liberty - Busser
Miami Beach, FL • 05/2022 - 10/2022
WORK HISTORY
• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Bussed and reset tables to keep dining room and work areas clean.
•
Cultivated positive guest relations by managing
information and orchestrating speedy seating.
•
Worked with front of house staff to move tables and adjust seating to accommodate groups with special
requests.
•
Monitored seating area and checked restrooms regularly to keep spotless.
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Informed servers of newly seated parties for speedy service.
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Worked quickly, communicated with other staff and
always looked for better ways of completing tasks to
•
SKILLS
Transactions and Cash
Handling
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Special Requests and
Substitutions
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• Food and Beverage Service
Menu Memorization and
Presentation
•
• Warm and Friendly
• High-Volume Dining
Order Accuracy and
Delivery
•
• Team Player
• Daily Specials Memorization
Sweet Liberty - Drink Runner
Miami Beach, FL • 07/2022 - 09/2022
Lucali Miami Beach - Hostess
Miami Beach, FL • 05/2021 - 10/2021
improve productivity and keep tables ready for incoming guests.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
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Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
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Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
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Delivered correct food items to tables according to order documentation.
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Maintained speed of service for food orders while
minimizing errors and complaints.
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• Cultivated warm relationships with regular customers. Trained and mentored newly hired employees to explain process flow and safety procedures.
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Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
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Answered customer questions about hours, seating and menu information.
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Assigned patrons to tables suitable for needs and
restaurant section rotation.
•
Supported servers, food runners and bussers with
keeping dining area ready for every guest.
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Spanish
Native or Bilingual
German
Elementary
English
Professional Working
LANGUAGE
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