Data Entry Assistant, Account Payables, Account Receivables, Title

Sharunda Dews

Celina, Texas *****

972-***-**** ● **.********@*****.***

Accounting, Appraisals, Bankruptcy, Customer Service, Foreclosure, Research, Title

Summary of Qualifications

Self-motivated professional who works well independently or within a team. A team leader with the ability to organize and coach teammates to utilize time management more effectively to promote a stress free and productive environment. Also, skilled at team collaboration while working independently in a remote environment.

Highlights

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Video Conferencing tools

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Excel

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Journal Entries

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Instant Messenger programs

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SAP

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Peoplesoft

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Zoom

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Outlook

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Customer Service

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Skype

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Team Building and Training

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QuickBooks

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Vendor Maintenance

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AS400

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MAS500

Education

Bachelor of Science, University of Phoenix, Dallas, TX - August 2011

Professional Experience

Title365 - Remote, Irving, TX April 2021 – Present

Customer Services Representative Sr

Manage Loan Amount Change Inbox

Update incorrect loan amounts

Assist HELOC Team with overflow files

Manage Questions Team Inbox

Assist borrowers with loan questions

Resolve client issues by utilizing multiple websites and systems

Assist clients and borrowers with notary confirmations

Research missing client payments

Review notes, forms and attachments to determine delay in closing or funding

Assist Postclosing Team with task submissions

Escalate calls to appropriate department when necessary

CornerStone Staffing, Irving, TX February 2021 – April 2021

Client Services I

Managed inbound calls from various clients

Resolved client issues by utilizing multiple websites and systems

Assisted clients and borrowers with notary confirmations

Researched missing client payments

Reviewed notes, forms and attachments to determine delay in closing or funding

Escalated calls to appropriate department when necessary

Valuations Fulfillment Associate October 2020 – January 2021

Assisted Appraisers with appointment scheduling

Served as liaison between appraisers and lender

Provided clients with status updates on the progress of their property appraisal

Monitored scheduling of property inspections and completion of the final report

Initiated follow-up calls with appraisers to ensure appraisal reports were submitted timely

DHL (FTZ), Grapevine, TX September 2018 – October 2020

FTZ Operations Agent

Exported reports from multiple systems to assist with daily processing

Performed translations to correct inaccurate data entered in SAP

Created, generated and transmitted Weekly CF3461 and CF7501

Daily management of Customs Inbox

Updated missing data for Air, Land and Ocean into manifest

Researched and resolved validation errors

Performed daily audit of 7512's

Assisted other teams when necessary

Bank of America, Plano, TX June 2010 - May 2017

Quality Analyst January 2016 – May 2017

Individual contributor, tested on risk-based compliance transactions for the purpose of

independently validating subservicers adherence to applicable laws, regulations and bank guidance

Assessed and identified key risks and control issues with subservicers and determine financial,

reputational, customer and regulatory impacts

Provided independent quality control testing of the subservicer’s compliance to a variety of items

including the national mortgage settlement standards, investor guidelines, Treasury and OCC bulletins

Mortgage Resolution Analyst

September 2013 – December 2015

Analyzed attorney firms billing invoices for accuracy and ensured fees are invoiced correctly

Confirmed fees billed were for work completed within the allowed timeframe

Reviewed and verified accuracy of billing and supporting documentation as required

Utilized computerized accounting and payables software programs (CMS, Excel, Word) to perform duties and responsibilities

Created excel spreadsheet for payment submission to Accounts Payable

Researched and analyzed invoice rejections for resolution

Resolved exceptions

Effectively interacted and communicated with internal and external clients

Ability to handle a high volume of invoices per month

Assisted with projects when necessary

Loan Services Specialist II/Quality Review

June 2010 - August 2013

Responsible for all billing tasks associated with the state of Virginia

Verified and ensured fees were correct prior to billing to prevent additional hardship for borrower

Billed fees within the specified timeframe to prevent loss of revenue

Consistently met monthly production goals of 92% with a minimum error ratio of 2% or less

Researched fees incurred during borrower bankruptcy

Assisted team members when necessary

Odyssey Healthcare, Dallas, TX

August 2000 - June 2010

Accounts Payable Supervisor October 2002 – June 2010

Led a team of 4-associates responsible for invoice processing for 85 locations

Trained associates on how to prioritize their work to increase productivity

Played key role in assisting with the upgrade from paper to paperless environment integral to boosting efficiency

Integrated nursing home A/P procedures manual

Successfully used Excel to prepare and balance cash register and general ledger account documents

Evaluated associates work for accuracy and timely processing in accordance with company and departmental policies

Monitored internal account payables processes for inefficiencies in the workflow to streamline processes and increase productivity

Performed AP month-end close and assist with unclaimed property

Accounts Payable Coordinator

August 2000 - October 2002

Processed accounts payable invoices for 40 locations

Coded invoices with appropriate general ledger code prior to processing

Researched and resolved vendor disputes and payment discrepancies

Maintained vendor files

Performed vendor setup of new vendors

Assisted with other duties as assigned

Volunteer Work

Christian Community Action (CCA) 2018 - Present

Susan G. Komen - 2015 - Present

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