Security Officer Professional Customer

Mitchell Howard

Philadelphia, PA ***** ********.**********@*****.*** 267-***-****

Professional Experience

Spectrum Staffing Solutions One on One Behavioral Specialist Aug 2022 – Present

Work one-on-one with children with behavioral diagnoses such as ADHD and Autism.

Assist in the management of aggressive behaviors as needed using only de-escalation, non-restraining, and behavior management techniques

Document behavioral progress notes and collaborate with team members

Assists students in accomplishing their assignments; provide support during their lunch and recess periods; and other activities when assigned by the teacher

effectively monitors student safety and security throughout campus as assigned

Job One USA Security Officer March 2021- Dec 2022

Worked at the Philadelphia International Airport UPS site

Checked employee identification at gate for entrance to site

Patrolled the site for safety and possible threats

Addressed physical and asset security, dishonesty, and employee security issues.

Monitored claim and damage information to identify trends and respond appropriately.

Conducted physical audits of delivery vehicles and potential theft areas in the package delivery centers (e.g., bathrooms, trash cans, etc.)

In-line Security Security Officer Sept 2020-May2021

•Secured a work site during construction and renovation

•Trained new guards on company protocol

•Filed daily reports about occurrences on site

Community Crisis Advocate PAAN March 2020-Dec 2022

•Works with at-risk youth, young adults and their families that have been affected by violence by steering them toward productive and positive lives

•Conducts face to face meetings at homes and in the community with at risk youth and families

•Responsible for daily written report to document all meetings, interactions, and follow-ups with clients

•Builds and maintains positive relationships with clients in high-risk areas of Philadelphia

•Offers resources to community members in need of help and services

Uber Rideshare Driver Aug 2020-Aug 2022 Ensures that passengers arrive safely to their destination while creating customer satisfaction

•Completed over 1000 successful rides with top ratings

•Cultivates relationships for repeat rides

•Optimizes positioning and schedule to reduce wait times and increase revenue

•Maintains a professional customer service focus during all rides.

•Demonstrates ability to deal with unforeseen circumstances or delays

St. Moritz Security Services Security Officer Jan 2020-Sept 2020

•Monitored multiple retail spaces with 50+ people by performing foot patrols and using CCTV

•Screened and checked identification of employees and authorized guests at entrances

•Ensured loss prevention

•Recorded data such as theft, violations and unusual occurrences and provided reports to the supervisor for appropriate action

•Trained new hires on company policies and protocol on multiple sites

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