Customer Service Account Representative

Roxanne Carlin

Twinsburg, OH *****-****

******************@*****.*** - 352-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Medical Account Representstive

Wake Forest University Health Sciences - Winston-Salem, NC - March 2007 to September 2014 Review and process insurance claim, complex insurance issues and correspondence.Communicate with external associates and patients, both verbally and written.Audit medical records to ensure the accuracy of patient charges.Attend and actively participate and provide information to Business Office and payer meetings. Prepare detailed spreadsheets, documents and reports. Maintain discretion in matters discussed and materials available that are confidential. Prepares monthly performance reports as assigned or deemed necessary by Managers. Assist others less experienced personnel. Patient Account Representative II

Moses Cone Health System - Greensboro, NC - February 2006 to March 2007 Process Medical Claims for insurance Medicaid. Follow up on claims for A/R 30 days to 90 days Working all projects as assigned by Manager Worked zero dollar payment and denials and follow up and appeals for payment

EDUCATION

Course work in Office Management in Course work in Microsoft works and Excel windows 7

Cuyahoga Community College District - Cleveland, OH 1996 to 1997

SKILLS

Customer Service, computers, fax, copierd. Works well under pressure detailed oriented, positive attitude, patient, organized and prioritize accuratlet

LINKS

http://******************@*****.***