Pharmacy Technician Customer Service
Resume:
***********@*****.***
Shanell Watkins
Lewisville, TX 75077
SUMMARY OF QUALIFICATIONS
Accomplished Management Professional with comprehensive management background and a broad skill set that is highly transferable across industries and sectors. Excellent problem solving skills with strong work ethic, research skills, multi-tasking, and project planning/management skills. Leader who communicates effectively across functional areas and organizational levels. Exceptional organization, listening, and customer service abilities. Proven success in delivering and facilitating training and coaching in a variety of areas. Skilled in collaborating with internal and external customers to achieve the objectives of the company. Excellent client relationship and team–building skills. Track record of consistently exceeding expectations.
AREAS OF STRENGTH & EXPERTISE
§ Respiratory Therapist Training
§ Training Development
§ Relationship Management
§ Organizational Development
§ Muti-tasker
§ Problem Solving
§ Strong Work Ethic
§ Project Management
§ Communication Skills
§ Customer Service
§ Sales / Sales Support
§ Trouble Shooter
Prior Authorization
Medicare DME/Medicare D
EDUCATION
B.S., Respiratory Therapist, Texas Southern University, Houston, TX,
Licensed Registered Respiratory Therapist,
Licensed Certified Pharmacy Technician
Registered PharmacyTechnician
PROFESSIONAL EXPERIENCE
Kroger Store Pharmacy
Lewisville, TX
Floating Staff Pharmacy Technician
Key member of a team of pharmacy technicians that managed disposition of
§ Optimized customer relationships and customer retention by providing prompt service, thorough ensuring prescription were filled properly and timely.
§ Strengthened customer relationships by employing communication and active listening tools, including sincere concern and consideration for immediate and long-term needs.
§ Responded to inquiries; leveraged in-depth product knowledge of 90% of all pharmaceutical medications.
§ Developed and delivered training to team members to ensure understanding of company mandated performance standards and compliance with government regulatory requirements.
§ Addressed and resolved customer complaints and issues.
§ Consistently found ways to streamline processes and improve team performance.
§
CVS Pharmacy
Little Elm, TX
Team Lead Pharmacy Technician
§ As a Team Leader I provided ongoing training and employee development to team members; effectively communicated corporate and department policies and procedures.
§ Initiate outbound calls to prescribing physician's office to validate authenticity, clarify missing information of prescriptions received via fax, from non-prescribing facility or physician’s office.
§ Assists pharmacists as directed, with filling orders and preparing labels.
§ Attend team meetings, phone conferences, and training as needed.
§ Experience working with Medicaid, Medicare and Med D.
§ Coordinated the removal of outdated items from the inventory and returned those items for credit.
§ Maintained the confidential nature of all patient information.
§ Knowledge of medical terminology.
***********@*****.***
Shanell Watkins
2037 Cardinal Lane
Lewisville, TX 75077
ADDITIONAL EXPERIENCE
Internship Respiratory Therapy
Houston, TX
(Received training in the field of Respiratory Therapy)
Houston
§ Trained to operate different types of respiratory equipment to help patients alleviate symptoms. The equipment includes ventilators, IPPB, I.S., CPT equipment, pulse oximeters.
§ Performed nebulizer treatments.
§ Vital signs…BiPAP…
§ Performed Suctioning techniques, percussion, ABG’s.
§ Trained in CPR
§ I set up, operated, apply the troubleshooting equipment to show understanding of test results.
HOBBIES AND SPECIAL INTEREST
Interests: Snow Skiing, Traveling, Skating, Softball, Bowling
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