Office Assistant Call Center
Resume:
Eboni Hall
Hartford, CT **114
**********@*****.***
Objective
A recent Medical Office Assistant graduate with a diverse work history. A strong customer service background with a focus on positive customer interactions and outcomes. Familiar with services and programs within the Greater Hartford area and passionate about serving the diverse population in this community. Detail oriented individual, with strong organization skills, including computer savvy.
SKILLS
Epic/Medisoft and Evicore
Microsoft Office Suite/Window Operating Systems Inbound/Outbound Call Center
Keyboarding 55 WPM
Familiarity with VPN/Remote Support Tools/TeamViewer/ Webex
Medical Terminology
Excellent Customer Service Skills
High Volume Call Center
Familiarity with CRM Systems
Technical Support Skills
Authorizations
EXPERIENCE
Community Partners in Action, Hartford CT - Lead Human Service Worker
September 2021 - PRESENT
●Assess client needs/ offer assistance in housing and other goals outlined in the housing plan.
●Provide coverage for facility by monitoring doors and phone calls
●Perform daily safety checks
●Complete all agency logs and incident reports in a timely manner
●Attend mandatory trainings and staff meetings
●Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items
●Perform daily meals and occupancy counts
●Complete discharge papers
Jefferson Radiology, East Hartford CT- Diagnostic Medical Scheduler
January 2020- September 2021
●Schedules appointment for all modalities in a friendly cooperative manner • Obtains demographic and insurance information and requests pertinent clinical information to schedule exams
●Enters scheduling and registration information accurately into Radiology Information System (RIS)
●Requests lab work, prior imaging/reports or orders if necessary
●Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions
●Responsible for contacting patients if exams must be rescheduled
● Answers incoming calls with superior customer service
●Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly
●Processes order requisitions in order queue in a timely manner
Metlife, Bloomfield CT (Remote) - Claims Support Specialist
July 2020 - December 2020 (Temp Position)
●Manages assigned caseload of short-term disability (STD) and/or statutory claims.
●Evaluates claimant eligibility via information received from claimant, attending physician, and employer and input appropriate data.
●Follows established claim policies and practices to resolve claims and issues. .
EDUCATION
Manchester Community College, Manchester CT - Medical Office Assistant ( Certificate)
May 2019 - August 2019
Relevant Courses; Medical Terminology, Vital Signs, Medisoft/Records Management, Keyboarding, Professional Communication
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