Eboni Hall

**** ***** ** ***** *

Hartford, CT **114

860-***-****

adv1ir@r.postjobfree.com

Objective

A recent Medical Office Assistant graduate with a diverse work history. A strong customer service background with a focus on positive customer interactions and outcomes. Familiar with services and programs within the Greater Hartford area and passionate about serving the diverse population in this community. Detail oriented individual, with strong organization skills, including computer savvy.

SKILLS

Epic/Medisoft and Evicore

Microsoft Office Suite/Window Operating Systems Inbound/Outbound Call Center

Keyboarding 55 WPM

Familiarity with VPN/Remote Support Tools/TeamViewer/ Webex

Medical Terminology

Excellent Customer Service Skills

High Volume Call Center

Familiarity with CRM Systems

Technical Support Skills

Authorizations

EXPERIENCE

Community Partners in Action, Hartford CT - Lead Human Service Worker

September 2021 - PRESENT

●Assess client needs/ offer assistance in housing and other goals outlined in the housing plan.

●Provide coverage for facility by monitoring doors and phone calls

●Perform daily safety checks

●Complete all agency logs and incident reports in a timely manner

●Attend mandatory trainings and staff meetings

●Prepare rooms for clients and facilitate sleeping arrangements and storage of personal items

●Perform daily meals and occupancy counts

●Complete discharge papers

Jefferson Radiology, East Hartford CT- Diagnostic Medical Scheduler

January 2020- September 2021

●Schedules appointment for all modalities in a friendly cooperative manner • Obtains demographic and insurance information and requests pertinent clinical information to schedule exams

●Enters scheduling and registration information accurately into Radiology Information System (RIS)

●Requests lab work, prior imaging/reports or orders if necessary

●Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitions

●Responsible for contacting patients if exams must be rescheduled

● Answers incoming calls with superior customer service

●Responds to inquiries, triages and transfer calls appropriately; connects calls to JR physician support unit or physician directly

●Processes order requisitions in order queue in a timely manner

Metlife, Bloomfield CT (Remote) - Claims Support Specialist

July 2020 - December 2020 (Temp Position)

●Manages assigned caseload of short-term disability (STD) and/or statutory claims.

●Evaluates claimant eligibility via information received from claimant, attending physician, and employer and input appropriate data.

●Follows established claim policies and practices to resolve claims and issues. .

EDUCATION

Manchester Community College, Manchester CT - Medical Office Assistant ( Certificate)

May 2019 - August 2019

Relevant Courses; Medical Terminology, Vital Signs, Medisoft/Records Management, Keyboarding, Professional Communication

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