Service Representative Data Entry
Resume:
Denise Woods
***************@*****.***
Chicago IL, 60624
Dear Hiring Manager
I am a customer service professional who loves working with the public, have over ten years of supervisory experience performing in a fast pace office setting with the ability to handle a diverse customer base; detailed –oriented, passionate with customers, resolves customers problems in a caring and understanding manner by obtaining accurate information with a listening ear, accurately process a high volume of incoming and outgoing telephone communications on a daily basis; honest, loyal and responsible. Familiar with (MS Office and the internet). Other office skills include typing 75-80 wpm. Ten key calculator proficiency and emailing.
I am interested in becoming a part of your team. I believe that my strong attention to details would make me an ideal candidate for any customer service position you may have. I am highly skilled in entering data accurately, answering a high volume of telephone calls, assures customers that their call will be returned with a resolution, by using the formula Identify, research, resolve, accept checks, cash, credit cards and all other types of promissory notes from customers, qualified to count and balance cash drawer with accuracy.
Professional team player, whom interact with customer, staff, and visitors in a pleasant and professional manner. Fast learner, leader and detailed oriented motivated individual perform with competence under pressure, respect the need to work well with others by assisting in helping to complete tasks. Respond promptly and professionally to all inquiries
Given my related experience and excellent capabilities I would appreciate your consideration for any job opening. After reviewing my resume, I hope you find that my skills are a match for a position within your company.
I appreciate you taking the time to review my resume, thank you for your consideration please feel free to contact me if you need more information about my qualifications.
Sincerely,
Denise Woods
DENISE WOODS
740 N. Drake, Chicago, IL 60624
***************@*****.***
SUMMARY OF QUALIFICATIONS
Customer service professional with over ten years of experience performing in a fast-paced office setting with the ability to handle a diverse customer base in an outstanding professional manner, detail-oriented respectable, fun loving team-player, resolves customer problems with the formula of IDENTIFY+RESEARCH = RESOLVE. Accurately process a high volume of incoming and outgoing telephone communications on a daily basis; honest, loyal and responsible, solid computer skills (MS Office and Internet) and a sound knowledge of cash management principles. Other office skills include typing 75-80 wpm, 10-Key calculator proficiency and emailing.
WORK EXPERIENCE
National Labor Relations Board: Thru Catholic Charities
Administrative Assistant 05/2017 – Present (Part-time)
Answer incoming calls transfer to the proper person
Keep record of the RC Petitions
Keep accurate record of sent certified mail
Keep accurate record of clients seen by information officers
Filing, faxing and scanning documents
Southwest Chicago Pads: Thru Catholic Charities
Administrative Assistant 03/2017- 05/2017 (Part-time temp)
Answered a high volume of incoming calls transferred to the requested person or department
Resolved customers problems
Produced comparative analysis of program service data
Compiled monthly statistical program service report
Assisted housing specialist
Entered data
Created documents in word
Took Temporary identification pictures
Catholic Charities: Promoted and transferred to SERV Headquarters
Payroll Clerk 09/2016 - 03/-2017 (Part-Time)
Verified info on participant time sheet against payroll sheet
Corrected and update information in participants file
Received checks from U.P.S. Placed checks in mail out
Filing, data entry
Resolved participant’s issues
Catholic Charities: Human Resource Ten South Kedzie
Customer Service Representative Intake Clerk 05/13/15 - 9/2016 (Part- time)
Greeted and registered customers in a professional caring manner
Referred customers to the appropriate case manager
Answered multi-line telephone
Entered customer’s personal data in the computer accurately
Responsible for each customer being assisted in a timely manner
Helped student in the computer room with resumes and e-mailing
Chicago Springfield Insurance, Chicago, IL
Customer Service Representative 04/2014 - 07/2014 (Part-time Temp)
Processed Insurance applications and contracts
Sold company’s products and services, such as Bail Bond Cards, Auto Insurance and SR22
Answered multi-line phone transferred calls to the appropriate staff member
Resolved customers problems professionally and in a timely manner
Handled customers transaction via cash register
Faxed, e-mailed, filed and data entry
Devon Financial, Chicago IL
Loan Officer 11/2010 - 07/2013
Approved and denied loans
Sold company's product
Informed customers of company's services
Processed all types of promissory notes
Answered and resolved customer's concerns
Faxed, e-mailed, filed
Answered a high volume of incoming calls
Nationwide Acceptance Chicago, IL
Customer Service Representative 07/2000 – 10/2010
Processed all promissory notes; verified auto insurance
Acted as liaison to legal department regarding cost updates
Processed and issued pound letters to the Repo Department
Troubleshoot to resolve customer’s problems with a professional and caring manner
Handled customers’ transactions via cash register
Reconciled and balanced cash drawer for accuracy
Lincoln Insurance Agency, Chicago, IL
Customer Service Representative/Promoted to Supervisor 6/1990 – 05/2000
Supervised and motivated staff of fifteen; scheduled staff hours/shift
Handled heavy volume of telephone communications incoming and outgoing
Updated customers’ personal data on computerized application; resolved customers complaints with a professional and caring manner
Explained insurance policy to customers
Provided direct support to the vice president concerning operations of new procedure to present to the customer service staff
Conducted presentations to staff
EDUCATION
Malcolm X College, Chicago, IL
Coursework in Computer Literacy, Anatomy and Physiology, Early Childhood Development, Psychology
Northwestern Business Institute, Chicago, IL
Certificate in Computer Literacy, Office Communications and procedure
Statistical Tabulations Business Institute, Chicago, IL
Certificate in Office Communications, machines and Computer Literacy
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