Customer service and Call Center Agent

Colton Poplin

469-***-**** **************@*****.***

Education

HIGH SCHOOL DIPHOMA 2021 EATON HIGH SCHOOL

Experience

CALL CENTER AGENT CO-OP FINANCIAL SERVICES NOV 2022 – MAR 2023

• Managed high volumes of inbound and outbound calls with time management for banking.

• Exceptional banking customer service

• Followed scripts to resolve customers’ issues sufficiently.

• Operated with computer system.

CASHIER RACETRAC MAR 2022 – OCT 2022

• Ensured safety for work environment.

• Handled and organized a variety of products.

• Handled money transactions accurately.

CASHIER PANDA EXPRESS AUG 2021 – MAR 2022

• Exceptional customer service

• Handled money transactions accurately.

• Multitasked for more than one position when short-staffed. PACKAGE HANDLER WALMART MAY 2021 – SEP 2021

• Organized many types of products through labels and packaging.

• Heavy lifting

Skills & Abilities

CUSTOMER SERVICE

• 3+ years of experience of customer service including handling and solving complaints with ease. ADAPTABLE

• Work well in high-pressured and fast-pace environment EMOTIONAL INTELLIGENCE

• Remain calm and handle situations professionally when encountered by different types of customers.

Contact this candidate