Home Agent Appointment Setter

Customer Service

MCI ( Work From Home )

May 2021 - Jan 2023

I talked to customer's on the phone

I noted accounts while on the phone with the customer

take cc payments over the phone

I navigated multiple screens during each call

I also worked in the collect...

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PVD / Customer Service

UPS

Sep 2020 - Feb 2021

Delivery Driver

Deliver packages to customer's per a pre determined route

I talked to customers in peson

I talked to businesses in person, I would drop off packages and pick up packages

Customer Service/Tech Support

Marriott International

Mar 2017 - Sep 2020

- I took inbound and made outbound calls - - I was an OJT ( on the job trainer) - I trained new hires Noted every customer accounts on every call.

I would talk to agents to help them resolve issues with customers, make cases for the customers if needed.

I helped agents if they having issues with their computers, I would remote in to the agents computer if needed to address any issue they are having that is not working through normal protocol of resolving the agents issues with their computer whether their an at home agent or on premise I would help them resolve it.

I would navigate salesforce, word, excel, and Microsoft PowerPoint on every call

Customer Service

Alliance Fundraising

Jun 2015 - Mar 2017

I took about 200-250 per 8 hour shift raise money for the firefighters and Talk to customer's on the phone asking them to help their local firefighter's or police depending on the campaign we were doing that day

Skills Specialist- Customer Service

West Corporation

Jul 2010 - Apr 2015

I trained all new at home agents up to 60 agents - note every customer's account listen to agents calls - give them feedback on their calls - talk to agents on the phone, through email - make outbound calls to agents and to customers - I would live chat with agents to help them answer questions for customers

Appointment Setter

Greenland Construction

May 2009 - Jun 2010

I would cold call customers to set an appointment with customer - One of our sales reps would go out to the customer's house and explain the product or products - for roofing - siding - windows - decks - indoor remodeling

Customer Service - Sales

Wolfson's Used Cars

Jan 2004 - May 2009

I talked to customers in person and on the phone - do credit applications on customer - go on test drive - I would take copies of driver's license and any other documents that were needed by the finance dept. I would take down payments

Assistant Manager

Flying J ( Gretna )

Jan 2000 - Jan 2004

Oversee all operations in the FOH and BOH - hire - fire - Have a member of the staff train new employees - order food - watch food cost - look at P & L sheet every month - schedule all employees - wait staff - dishwasher - prep cooks and cooks - prep cook

Executive Chef

Sunset Valley Country Club

Jun 1997 - Jan 2000

Oversee all operations in the FOH and BOH - hire -train - make a dinner menu every night - order food - book parties, events for guests at the country club - watch food cost - look at P & L sheet ever month - I would schedule all employees bartenders, wait staff, my asst chef, dishwasher, prep cooks and cooks.

Assistant Kitchen Manager

Quality Inn ( Salt Lake City, Utah )

Feb 1993 - May 1997

I would hire - train - watch food cost - oversee the BOH kitchen employees - schedule BOH employees - set up for events - set up the other restaurant by 11am -

Assistant Kitchen Manager

Perkins Family Restaurant

Mar 1990 - Feb 1993

Oversee the BOH - hire - train new employees - watch food cost - schedule the BOH employees - give feedback to Kitchen Manager -

Supervisor

Jack & Mary's Restaurant

Jul 1987 - Mar 1990

started out as a dishwasher, worked my way up to oversee the FOH - talked to customers about heir experience - hire & fire employees - schedule employees

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