Customer Service Delivery Manager
Resume:
BINAKUMARI PATEL
*************@*****.***
PROFILE
Motivational leader and
organizational problem-solver, team
building and customer service skills.
Experience stepping into roles and
quickly making positive changes to
drive company success. Focused on
using training, monitoring, and
morale-building techniques to
maximize employee engagement and
performance.
SKILLS
• Quick Decision-Making
Abilities
• Recruitment and Hiring
• Work Planning and
Prioritization
• Sound Skills in Sales
• Calm Under Pressure
• Business Development
• Time Management
• Client Relations and
Retention
• Continuous Improvement
• Verbal and Written
Communication
• Problem-Solving
• Team Building and
Leadership
HONORS,
AWARDS
Thailand convention award
Malaysia convention award
Sri Lanka convention awards
(double qualification)
Singapore convention award
Domestic conventions qualifications.
WORK EXPERIENCE
Service Delivery Manager (May 2021 - December 2021) IndusInd Bank limited, India.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Explained benefits, features and recommendations to maximize client retention.
Business Development Manager (November 2020 - May
2021)
India First life Insurance, India
• Maintained open and ongoing communication with clients to meet needs and expectations.
• Established new customer accounts using negotiation and sales closing abilities.
• Coached, developed, and motivated the team to achieve revenue goals.
• Resolved customer complaints regarding sales and service.
• Enhanced sales volume through skilled support to both new and inactive customers.
Senior Agency Manager (May 2018 - November 2020)
SBI Life Insurance Company Ltd, India.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited and trained new employees to meet job requirements.
• Analyzed business performance data and forecasted business results for upper management.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
Preferred Relationship Manager (April 2017 - January 2018) HDFC Bank, India.
• Achieved client loyalty through quality, productivity, service and proactive management.
• Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
• Developed marketing plan based on client data to acquire new relationships and expand existing ones.
LANGUAGES
English
• Hindi
• Gujarati
• Established strong client relationships to drive business development.
• Built and maintained corporate image, brand, and identity. Manager of Agency, BM, SBM, Deputy Manager (October 2012 - April 2017)
Bharti-Axa Life Insurance Co Ltd, India.
• Recruited and hired qualified candidates to fill open positions.
• Maintained current understanding of company offerings to better serve customers and team members.
• Maximized business growth by driving high adoption and usage of marketing platform.
• Created comprehensive onboarding processes and activities to acclimate new hires.
• Collaborated and built trust within organization and with customers, meeting, or exceeding expectations.
Sales Officer (October 2010 - April 2012)
HDFC Bank, India.
• Sourced new sales opportunities through inbound lead follow-up.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Contacted current and potential clients to promote products and services.
• Used cold calling and networking to sell products and services.
• Prepared presentations, proposals, and sales contracts for existing and potential accounts.
EDUCATION
International Business Management (Logistics)
St. Clair College of Applied Arts and Technology Windsor, ON
Expected in April 2024
Bachelor of Business Administration B.B.A
Naranlala College of Commerce and Management, India April 2008
TRAINING
Personal development programmed Called Jump Journey towards Excellence.
Women Leadership Development Program.
Elite SBM Training.
Contact this candidate