***** ******* ****

Westlake, Ohio *****

440-***-****

adv1h6@r.postjobfree.com

Jennifer Jaeger

SKILLS

Strong customer service skills, strong computer skills,works well with others, task driven professional, ability to effectively manage conflict resolution scenarios, computer proficient in Microsoft Word, Microsoft Excel,Microsoft Teams, Microsoft PowerPoint,Microsoft Outlook, OnBase,SAP computer software,Citrix,and MCS computer software

EXPERIENCE

Sedgwick- Remote Service Support Specialist (temporary hire)

APRIL 2022-JUNE 2022

●Responsible for processing refund requests with existing customers

●Responsible for taking status calls using MCS and Citrix computer software

●Handled customer complaints

●Ensured customer satisfaction

●Reported new status calls and updates to the refund specialists in order to help the customer’s refund determination process move as timely as possible

●Worked as a team player through Microsoft Teams with other remote employees to meet the desired project deadline by my employer

●Edited any errors in a customer’s ski pass profile to ensure refund amounts owed were being mailed to the correct addresses and that emails were being sent to the correct address as well

Small Business owner- Personal business

SEPTEMBER 2017-Present

●Listing new inventory for future sales

●Answering customers questions or concerns and negotiating sale prices

●Resolving any issues related to shipping to ensure customer satisfaction

●Packaging and shipping

●Use of strong customer services skills to gain repeat customers

PSAS-Private School Aid Services 440-***-****) - 909 Canterbury Road Westlake, Ohio

Temp Agency: Jj DeLong & Associates, Inc. Employment Specialists Leader Building 526 Superior Ave. E. - Suite 633 Cleveland, Ohio 216-***-****)

-Data Entry Specialist

SEPTEMBER 2016- JULY 2017

●Entered full entry financial aid private school forms into the company's database without error

●Answer customer calls

●Corrected errors that were previously input by other employees

●Electronically filed new applications for future students applying for financial aid

Applied Industrial Technologies 216-***-****)- 1 Applied Plaza Cleveland, Ohio

Temp. Agency : Manpower 25239 Country Club Blvd. North Olmsted, Ohio 440-***-****)— Customer service/Collections/Data Entry AR

JANUARY 2014- FEBRUARY 2016

●Defined appropriate payment terms for current and future customer base

●Managed pre-collections customer relations process

●Identified and prioritize customer collection activity

●Utilized SAP account software to manage customer collection process

●Maintained customer collection accounts

●Determined most effective way to respond to customer account collection disputes

August 2013 - July 2014 Phoenix Color North America 440-***-****) - 801 Canterbury Road Westlake, Ohio 44145—Office Assistant/Warehouse associate/Car Paint Batcher & Sprayer

MARCH 2012- JANUARY 2014

●Data entry and office assistant

●Responsible for creating car paint colors for various companies

●Operated paint sprayer

●General warehouse helper

●Inventory duties

●Prepared finished products for shipment

Bravo! Cucina Italiana 440-***-****) - 7787 Reynolds Road Mentor, Ohio— Hostess

APRIL 2011- MARCH 2012

●Greeted guests and taking reservations

●Set up large parties

●Minor cleaning and side duties

●Seated guests

●Coordinated curbside service

L’amici’s Pizzeria-26569 Center Ridge Road Westlake, Ohio 44145— Food prep and delivery

MARCH 2011- MARCH 2012

●Food preparation and restocking

●Accurately take customers orders

●Opening/closing the restaurant

●Ensured customer satisfaction

●Delivered food orders to residential locations

Malley’s Chocolates 216-***-****) - 13400 Brookpark Road Cleveland, Ohio 44135— Consumer packaged goods manufacturing

AUGUST 2010- FEBRUARY 2011

●Assembly line production

●Created various chocolate items to sell

●Sorted through chocolates that had defects prior to packaging

●Maintained a clean and sanitized workstation at all times

●Prepared items for shipment

●Ticketing and sealing

Maxim Healthcare Services Inc. 440-***-****)-1991 Crocker Road #405 Westlake, Ohio— State Tested Nursing Assistant

JUNE 2008- AUGUST 2010

●Provided a safe comfortable environment for residents

●Assisted residents with medication

●Assisted residents with general activities of daily living

●Reported resident conditions to Charge Nurse on duty.

●Room cleaning, laundry, and organization duties

Brighton Garden‘s Senior Living 440-***-****) - 27819 Center Ridge Road Westlake, Ohio— Care Giver

SEPTEMBER 2008- JUNE 2005

●Provided a safe comfortable environment for residents

●Provided residents with safe transfers and assist them with moving in and out of beds

●Assisted residents with medication

●Reported resident conditions to Charge Nurse on duty

●Assisted with general activities of daily living

EDUCATION

2002-2006 Westlake High School 27830 Hilliard Blvd. Westlake, Ohio 44145-Diploma

2007-2009 Lorain County Community College 1005 N Abbe Road Elyria, Ohio 44035-Nursing

2007-STNA certification obtained through Rae Anne Suburban 29591 Detroit Road Westlake, Ohio 44145-State Tested Nursing Assistant

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