Customer Service General Manager
Resume:
Brian Keith Franklin
**** ***** ****** *****, *** 132
McLean, VA 22102
************@*****.***
Profile
A unique blend of management and sales experience in the Wellness/ Fitness industry, with an outstanding ability to adapt and provide adequate solutions and superior customer service.
24 Hour Fitness, Tysons Corner VA -July 2013 to February 2016
Provide personalized, professional fitness instruction and programming to client base and club members. Coach and instruct members on safe and effective exercise tactics and conduct fitness and flexibility assessments. Schedule and perform Smart Start appointments. Teach small group fitness classes. Successfully complete company required education programs.
Sport and Health Clubs, Tysons Corner VA - October 2010 to July 2013
Provide personalized professional fitness instruction and programming to members and existing client base. Monitor, coach and instruct members on safe and effective exercise tactics. Conduct fitness and flexibility assessments. Schedule and perform Smart Start appointments. Successfully complete company require education programs.
813 Fitness, McLean VA - February 2007 to Present
Contract Personal Trainer
Sell and promote fitness and wellness programs to ensure business growth. Actively market fitness programs to enhance business development. Provide professional instruction, advice and/or demonstration regarding physical exercise, exercise strategies, products and equipment. Promote and oversee safety and well-being of clients.
Results Gym, Washington DC - September 2007 to August 2008
General Manager
Manage and oversee all daily operations for one of the premier health clubs in Washington DC. Assist in the development and implementation of all company policies. Ensure profitability by management of all budgets including membership sales and personal training. Task also included ensuring proper staffing levels, providing training and development of all staff to provide the highest level of customer service and member retention. Design and implement membership sales model in training. Process all new hires and ensure accurate employee payroll processing. Manage and evaluate work performance of all managers and staff of four departments.
Washington Sports Clubs, Washington DC - July 2006 to August 2007
General Manager/ Cluster Manager/ Group Exercise Instructor
Managing oversee all daily operations for one of the premier Washington Sports Clubs. Ensure profitability by management of all budgets, including membership and personal training. Training and development of all staff to ensure the highest level of customer service and member retention. Process all new hires and employee payroll. Manage and evaluate work performance of all managers and staff. As Cluster Manager, oversee and manage membership sales for for three clubs. Provide sales training and development for those three general managers and their sales staff to ensure proper implementation of the sales model. Conduct weekly club visits to insure the GMs are following company training model, “The roadmap to success.” Prepare appraisals and quality control audits for these three clubs. Manage recruitment of sales staff for these three clubs. Conduct daily conference calls with the GMs to ensure achievement of minimum performance criteria for all consultants. Teach group fitness classes.
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