Call Center Customer Service
Resume:
April Trask
Vassalboro, ME *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient health advocate
Somatus - Augusta, ME
August 2022 to Present
Outbound calls, faxing, printing, mailing, calling providers, Cna
Maine Veterans Home - Augusta, ME
June 1997 to Present
Education
High school or equivalent in Business/Nursing (CNA) Cony High School - Augusta, ME
1993 to 1997
Skills
• 20 years customer service health care, Computer literate, Team player, Attention to details,
• Filing, faxing, ordering supplies,
• Vital Signs
• Hospice Care
• EMR Systems
• Medical Records
• Patient Care
• Nursing
• Medical Office Experience
• ICD-10
• Insurance Verification
• CPT Coding
• Medical Terminology
• HIPAA
• ICD Coding
• Caregiving
• Clerical Experience
• Anatomy Knowledge
• Transcription
• ICD-9
• Medical Coding
• Medical Scheduling
Certifications and Licenses
CNA
EHRS
Present
I have completed EHRS course.
Assessments
Customer Service Fit — Highly Proficient
March 2020
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Highly Proficient
Receptionist — Highly Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Call center customer service — Proficient
December 2020
Applying customer service skills in a call center setting Full results: Proficient
Attention to detail — Highly Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Call center customer service — Highly Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Protecting patient privacy — Expert
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Expert
Data entry: Attention to detail — Familiar
January 2022
Maintaining data integrity by detecting errors
Full results: Familiar
Scheduling — Familiar
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Basic computer skills — Proficient
May 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Electronic health records: Best practices — Expert June 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been a CNA for 24 years I am a hard worker and take pride in the work I do. I am looking for a change.
References
Donna Lolmaugh
*********@*******.***
Diane Veilleux
485-0343
*******@*******.***
Rhonda Smith
612-3738
***********@*****.***
Contact this candidate