LaChelle Armenta

*** * ******** **. ******, Co **007

719-***-****

adv1gd@r.postjobfree.com

PROFILE

I am a very detailed and people oriented person. My passion for helping people along with succeeding in the customer service career makes me a valuable asset to your company. Not only do I strive for quality and a pleasant experience for every customer/member and/or team member and co worker i come in contact with that walks through the door or over the phone, but i am confident in my thoroughness, accuracy, and understanding of procedures, customer service, windows, multi tasking, etc. I thrive of off working well with others or alone in fast paced environments that may or may not constantly be changing as well as a proficient problem solver. My experience combined with my drive, passion, and upmost respect for this field and those in it, motivates me to be the best employee I can be.

SKILLS

•Proficient in recording/documenting accounts, toggling between screens,

•Proficient with Inbound/Outbound calls

•Excellent peopleskills

•Dependable employee with Leadership skills

•Effective listener, proficient tech support/customer service experience

•Proficient at problem solving

•Familiar with many different windows and programs

•Detailed and thorough, very observant

•Proficient at multi tasking while maintining professional and courteous tone and demeanor as well as maintaining proficiency on the account I am working on

•ICD 9/ ICD 10 knowledgeable

•Types 40+ WPM

•10 key

•Prompt

•reliable

WORK EXPERIENCE

Open MRI of Pueblo, Pueblo, Co

October 2021-January 2023

Patient Coordinator

Assisted patients with scheduling MRIs pertaining to orders/referrals received from Dr office

Worked with Dr offices to obtain corrected referrals after reviewing referrals received and going over every detail to make sure it had everything needed

answered inbound calls and assisted patients with any/all questions they had relating to their appointment, insurance, procedure, or MRI machine

Closed business as night coordinator

obtained insurance benefits and authorizations

Received payments in person or over the phone vis cash, check, credit card or care credit

Managed Medical Records

Convergys

October 2020-June 2021

Customer Service Representative

Answered inbound calls for members of SANTANDER Bank

Answered any and all questions relating to patient's account

Assisted with any/all discrepancies of patient's account and resolved in professional demeanor with customer satisfaction

Maintained fast paced QUALITY service tocour members while toggling between 10+ screens with multiple windows using 2 or 3 modemssometimes

Transferred members to necessary department/routed to correct department

Managed 30+ calls in 8HR shift

Parkview medical center, Pueblo, co February 2015 - August 2017

Admission rep/ Scheduler

•Successfully registered and explained procedures to patients for their appointment

•Prepared patient for their appointment confirming the day prior

•Processed medical records,payments,insurance billing

•Received orders (50+ per day) from multiple dr offices to schedule patients for up to six different type of radiology exams

•Worked in a fast paced environment to make sure all orders were complete,if not would communicate with dr office to receive correct orders,call and schedule patients for their exams, explain exam and duration to patient, answer any questions they may have

•Assist patients in filling out their paperwork when needed

Iqor, Pueblo January 2014 - February 2015

Accounts receivable specialist

•Created invoices for multiple large amount clients

•Delivered via email invoices requesting payments

•Made outgoing calls requesting payments from clients

•Answered calls from clients to collect payments or make payment arrangements, explain bills or provided EOB

•Using excel spreadsheet provided data necessary for invoices, amount rendered, etc

Anthem Blue Cross Blue Shield, Denver,Co September 2012 - February 2014

Health Outreach Specialist

•Made outbound calls to members of Anthem Blue Cross to assist member in enrolling into their health benefit so they are able to utilize the most of their plan

•Provided health assistance to members with COPD, Heart Failure, Diabetes, and Asthma

•Connected members to appropriate coaches as needed such as dietary nurse, RN, health coach, etc

•Provided members with upmost confidence on achieving the most of their insurance and the most of their lifestyle to improve their conditions

EDUCATION

Intellitec College, Pueblo,CO Present

Medical Assistant

•CPR

•Proficient in recording and maintaining patient histories

•Phlebotomy procedures; injections; urinalysis; pulse ox; and assist in minor surgeries

•Familiar with medical office software

•Effectively familiar with medical terminology and healthcare procedures

•Calculate drug dosages

•Collecting specimens and testing

Pueblo Community College, Pueblo, CO December 2006

Highschool Diploma

•received highschool diploma 1 1/2 years early

•career training readiness

•teamwork skills class

•computer class

LICENSES

CPR, Pueblo July 2016 - July 2018

CPR certified

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