Business Analyst Case Manager

Iqra Zia

Baltimore, Maryland 443-***-**** ********@*****.*** www.Linkedin.com/in/iqrazia

EDUCATION

Bahauddin Zakariya University, Multan, Pakistan Graduation 2016

Masters of Science – Economics

Professional Summary

5 years of experience as a Business Analyst in developing business processes and system solutions for financial institution from conceptualization to implementation.

Worked mainly in Agile Environment – Scrum/Kanban.

Business requirement gathering from various sponsors and stakeholders by understanding business goals and priorities through research, formal-informal sessions with teams, stakeholders, and end users.

Drafting business requirements and functional requirements in the form of User Stories.

Experience in implementing Test Plans, Test cases, Functional testing, Regression Testing, Integration Testing, and UAT.

Team player with excellent interpersonal and communication skills.

Technically competent and goal oriented with problem solving skills.

Excellent team management and leadership skills.

WORK EXPERIENCE

Netspend Business Analyst, Remote/Jersey City, NJ August 2019 – Present

Working on BSA/AML related Fraud/Compliance projects such as Enterprise Fraud Detection (EFD), Actimize - Risk Case Manager (RCM/ActOne).

Worked on Actimize – RCM Alert Workflow, User Roles/ Entitlements, On-Demand Reports.

Engaged with client to gather software requirements/ business rules and ensure alignment with development teams.

Working with Product Owner and senior management to understand and communicate the product vision.

Translated stakeholders’ requirements into deliverables i.e., Functional Specification, Use-Cases, User stories, Workflow/ Process diagrams.

Draft and maintain business requirements and align them with functional and technical requirements.

Organized and facilitated sprint planning, sprint retrospectives, and daily standups using Agile/Scrum ceremonies.

Worked with QA to perform test cases for acceptance criteria, executed and validated test cases.

Ability to perform Data testing using SQL queries to pull information from databases.

Bank of America,Jr. Business Analyst, Jersey City November 2017 – August 2019

Gathered requirements and feedback from Bankers on new enhancements and updates.

Good exposure of writing User stories and story mapping.

Working directly with the SMEs and bankers to overview their procedures and feedback.

Headed a project of enhancing the banker experience and making the application more user friendly and quicker.

Hands on exposure working directly with the Mindware servicing team.

Headed a project to minimize the account opening procedure which was highly appreciated by the upper management and helped bankers to be more proficient.

Created wireframes and data flow diagrams using Microsoft Visio.

Created project plans and scope of project.

Conducted GAP analyses.

Prioritized projects to meet all deadlines.

SKILLS

Business: Business Process Analysis & Design, Requirement Gathering, Use Case Modeling,

Computer Skills: Microsoft Office – Excel, Word, PowerPoint, Visio, Structured Query Language (SQL)

Framework: Agile – Scrum/Kanban, Waterfall

Tools: JIRA, Actimize – RCM/ActOne, IFM, SSMS/Toad

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