Customer Service Assistant Store
Resume:
Tithi Patel
*********@*****.***
Professional Assistant Store Manager with outstanding team leadership qualities and operational management capabilities. Knowledgeable in delivering exceptional customer communication and customer service. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Organized and motivated employees eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while adding value organization by bringing great collaboration, interpersonal and multitasking abilities.
Experience
01/2022 – Current
Assistant Store Manager / Fresh choice Indian Supermarket
Oversaw daily operations of the store, including inventory and supply restocking, cash handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties, supervised, and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Communicate effectively with customers and colleagues, including using clear and concise language and active listening.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
06/2021 – 01/2022
Customer Service/ Tim Horton, Etobicoke, ON
Provided friendly and efficient service to customers at a busy Tim Hortons location, ensuring that all orders were accurately taken and fulfilled in a timely manner.
Demonstrated strong communication skills by greeting customers warmly, answering questions about menu items, and resolving any complaints or issues that arose during service.
Maintained a clean and organized work environment, regularly restocking supplies, cleaning equipment, and ensuring that all food preparation areas were hygienic and up to company standards.
Collaborated with fellow team members to ensure that all duties were fulfilled efficiently and that the store ran smoothly, including assisting with food preparation, cash handling, and opening and closing procedures.
Received positive feedback from customers and management for providing exceptional service, going above and beyond to ensure customer satisfaction.
Demonstrated strong problem-solving skills by identifying and addressing issues with orders, equipment, or supplies, and proactively making suggestions for process improvements.
Participated in training programs and ongoing learning opportunities provided by Tim Hortons, such as learning about new products or customer service techniques.
04/2019 – 02/2021
Leaning support Assistant/ Knowledge High school, Nadiad, India
Answering parent’s questions about school boundaries, parent portal access, and early-bird enrollment for students
Assisting the Supervisor with reports, account reconciliation, Quality Data Management (QDM), secretarial meetings and training sessions, and the migration and upkeep of educational materials in Help Hub
when an opening occurs, filling in as the executive assistant to the superintendent of student achievement.
Establish agendas, schedule training sessions, and take minutes at meetings when organizing gatherings for school secretaries.
Inquiries about school boundaries, parent portal access, and pre-online student registration should be answered and directed properly by the public.
Additional tasks provided.
Education
12/2022
Post Graduate Diploma - Business Accounting
Centennial College of Applied Arts and Technology, Scarborough, ON
08/19
Bachelor of Commerce
Sardar Patel University, Gujarat, India
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