Receptionist Couriers

Malini Persaud

*** - *** ********** ******

Winnipeg, Manitoba R3L 2P7

Telephone: 204-***-****

Email: ********@*******.**

HIGHLIGHTS OF QUALIFICATIONS:

16+ Years in Property Management, as a Property Administrator & Administrative Assistant.

3+ Years as a Project Administrator, Administrative Assistant and Executive Assistant.

Computer skills include Microsoft Office, QuickBooks, JDE, Yardi, MRI, SharePoint, PC Law and ADP Payroll.

Expertise in prioritizing work, managing tight deadlines and a large workload.

Knowledge of budgeting, re-forecasting, leasing and accounting.

Professional team player with a commitment to excellence and quality. EMPLOYMENT HISTORY:

Kesay Furniture Studio: September 2021 - February 2023

(Kesay Administrator)

Responsibilities included but was not limited to:

Assisted Owner, Accounting Manager, Sales Associates and Design Consultant with the overall Management of the store.

Provided weekly and monthly reports to Owner regarding revenue, Sales Associates' sales, sales ratio, open sales and purchase orders, store traffic, deliveries. etc.

Provided Sales Associates with weekly current ETA reports. Advised Associates of any/all delay(s) regarding their sales order(s).

Processed payments and inputted all sales orders, purchase orders, invoices and credit memos. Ensured all prices were correct as any errors incurred would be costly to Owner.

Reconciled clients' account in the event, there were any discrepancies.

Followed up with vendors regarding ETA's for orders and notified clients in a timely manner. Ensured any client complaints were dealt with promptly.

Collection of monies when product(s) arrived. Notified clients of their order(s) and scheduled their delivery or pickup.

Responsible for all accounts receivables and partial payables. Worked closely with the Accounting Manager in the event there were any discrepancies in prices and pricing.

Prepared monthly employee schedules. Tracked employee hours, holidays and sick days. Reconciled bi-weekly employee hours with Accounting Manager.

Trained new employees regarding all responsibilities pertaining to the Front Desk. Training included but was limited to, QuickBooks, Excel and usage and maintenance of office equipment.

Coordinated and trained new employee regarding annual inventory to be completed by auditors deadline. Every item had to accounted for and referenced in QuickBooks and on numerous Excel spreadsheets

(which contained multiple calculations). Ensured the deadline was met.

Created multiple Excel spreadsheets to be used for ease of reference for the office.

Scheduled meetings with vendors. Planned special events.

Ordered office, warehouse and cleaning supplies.

Trouble shooting with store alarm company and office equipment.

** At the end of May 2022, assumed responsibilities for the Office Manager position, as she was on maternity leave. MCCOR PROPERTY MANAGEMENT: January 2018 - January 2020 (Term Position)

(Property Administrator - Assisting with the Management and Reporting of 7 Buildings)

** Position primarily mirrored responsibilities of the Property Administrator position held at Oxford Properties **

PHILLIPS AIELLO, Barristers & Solicitors: June - November 2017

(Office Manager)

Overall management of a mid size fast paced Law Firm. Responsibilities consisted of staff management, time management, ability to multi-task and prioritize workloads to ensure the firm ran in an effective and efficient manner.

Responsibilities included but was not limited to:

Use of a wide range of office software, which included Microsoft Office, PC Law data base and ADP payroll.

Payroll: Was responsible for processing bi-weekly payroll for a staff of 25-30 (full time, part time & casual) employees.

Coordinated RRSP contributions with firm's Financial Advisor. Processed bonuses and commissions. Tracked vacation, sick, leave of absence days and short term disability.

Coordinated with benefits coordinator, whereby ensuring applicable benefits were set up or deleted for new an terminated employees.

Ensured all payment fees were applied and transferred to clients' file(s) and deposited in a timely manner

(as per the Law Society's regulations).

Responsible for accounts payable, receivables and reconciliation of all staff expenses.

Responsible for all bank deposits and reconciliation of bank statements. Ensured GST and PST payments were submitted in a timely manner.

Human Resources - Direct Report for all Administrative Assistants (6), term and casual positions. Dealt with any grievances between lawyers and their assistants. And as well, any issues or concerns amongst the assistants.

Recruitment of new hires (full and part time), which included training and induction. Supervised and monitored workload of administrative staff, whereby ensuring adequate staff coverage for absences and peaks in workload.

Responsible for the administrative staff performance reviews, disciplinary action and termination when and if necessary. Approved all vacation requests' for Administrative staff.

Coordinated with vendors regarding IT and office equipment requirements. Managed contracts and price negotiations with office vendors and service providers for office lease(s). Approved office supplies, stationary and equipment.

Secured new vendors for maintenance of building.

Responded to customer enquiries (ie; payment submitted) and complaints in a timely manner.

Created lease renewals for tenants' leasing property and dealt with any questions or concerns pertaining to space leased (rental increase, maintenance).

Responsible for travel, hotel and conference bookings for lawyers and partners.

Organized and scheduled meetings.

INVESTORS GROUP: July 2014 - May 2017 (Contract Position)

(Project Administrator / Executive Assistant - Fusion Project)

Supported VP's, Directors, Sr. Executives, Project Managers and their respective teams (*40+ individuals) with tasks' and requirements to ensure critical timelines and deadlines were met.

Managed calendars for several Executives and Project Managers.

Scheduled weekly, bi-weekly, monthly, quarterly and annual critical operations meetings that included Presidents, Sr. VP’s, VP’s, Program Manager and Project Managers and their team.

Preparation of documents for executive meetings.

Responsible for travel arrangements and expense reconciliations for teams.

Preparation of project work orders and walkthroughs with external vendors.

Accountable for documents being posted to SharePoint in a timely manner to ensure deadlines were met.

Securing cuisine for several executives and their team. OXFORD PROPERTIES: September 2005 - May 2014

(Property Administrator - Grant Park & Garden Square Shopping Centre) Assisted the General, Operation and Marketing Managers with the management of two (2) commercial and retail malls.

Assisted with the preparation of annual 3-year budgets (entry of all expenses, capital, revenue, % rent and leasing assumptions) and with quarterly re-forecasts of said budgets.

Maintained daily, monthly, quarterly and annual financial transactions, which included accounts receivable, collections, monthly charges, year-end adjustments and percent rent.

Updated, maintained and audited all tenant information to ensure accuracy and that they were current.

Provided head office site accountants with any pertinent information regarding variances.

Reconciled monthly rent rosters and generated weekly, monthly and annual rent rolls, E.F.T., property tax, percentage rent and specialty leasing billings. Reconciled all bank deposits and wire transfers against bank statements.

Prepared and coordinated annual year-end recoveries for all tenants.

Advised General Manager and the Director of Leasing of any upcoming lease expiries.

Entered all lease information (new, renewals, holdovers), including setup of all charges (cam, tax, utilities, etc), E.F.T., lease profiles and legal clauses.

Verified, collected, processed and inputted all rent due, adjustments, charge-backs and other payments

(held a 3.3 annual collections average).

Recommended bad debt allowances and write-offs to General Manager.

Reviewed and generated all annual year-end reconciliations (Cam, tax, rent, utilities and disproportionate water usage). Ensured all year-end adjustments were sent out in a timely manner, as per tenant lease clause.

Responded to tenant inquiries regarding operating cost, tax and other payment disputes in a timely manner.

Ensured all sales reports were received and entered by the monthly deadline.

Coordinated managers monthly meetings to review revenue and expenses budgeted against the monthly NOI.

Set up vendors on P.A.P. and ensured all P.A.P’s debited from bank account were reconciled in a timely manner.

Organized and collected supplementary tenant documentation (certificates of insurance) in a timely manner, whereby ensuring all certificates of insurance for tenants were current.

Trained Administrative Assistant/Receptionist. Assumed her position responsibilties in her absence.

Coordinated and organized special events, consisting of Open Houses, Annual General Meetings and team building events

BENTALL REAL ESTATE SERVICES - July 1999 - August 2005

(Administrative Assistant/Fitness Centre Manager - TD Centre, BNSN and 209 Notre Dame Avenue) Assisted with the management of three (3) commercial buildings, which consisted of commercial and retail tenants. Provided administrative support to the Property and Operation Managers. Managed the on-site Fitness Facility.

Responsible for managing all aspects of the Reception Desk.

Assisted in the preparation of annual budget for the Fitness Centre.

Responsible for accounts receivable and payables. Collected and applied rental payments.

Processed all tenant work orders, dealt with tenant complaints and resolved on a daily basis.

Prepared and organized documentation for year-end reconciliations.

Organized, planned and transcribed minutes for building owners' Joint Venture meetings.

Coordinated events with up to 1,700 attendees. (themes, agendas, entertainment, catering, marketing, media relations, communications, draw prizes, security, sponsorships and merchant participation).

Edited and formatted manuals, reports, correspondence and marketing materials.

Managed parking and security access cards for tenants and non-tenants, which involved public relations, programming access cards and database management.

Prepared and followed up on service contracts.

Supervised security and janitorial personnel.

Coordinated building security and maintenance.

Ensured all tenant certificates of insurance were current.

Managed in its entirety the on-site Fitness Club facility, which consisted of in excess of 350 members. Set up and managed all accounts. Sourced fitness instructors, purchased equipment and oversaw the facility maintenance. Provided tours and dealt with members’ complaints in a efficient and timely manner. COMPUTER PROFICIENCY:

Microsoft Office, Internet Explorer, JDE, Yardi, MRI, QuickBooks, PC Law Data Base, ADP Payroll, SharePoint, Angus System, Lotus Notes and Honeywell Security System.

Completed Proprietary software courses in Property Management. EDUCATION AND PROFESSIONAL DEVELOPMENT

Red River College (Business Administration - Incomplete), Winnipeg, MB

Completed professional development courses at Bentall Real Estate and Oxford Properties.

Churchill High School - Grade 12 Diploma, Winnipeg, MB

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