Care Representative Package Handler

Tonnette Dunn

**** * **** **. *** #* Tulsa, OK **105

918.505.88.077

OBJECTIVE

Obtain a position where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

QUALIFICATION SUMMARY

Good customer relations skills Data Entry Billing

Filing and organizational skills Credit Sales

Telephone etiquette Microsoft warehouse

PROFESSIONAL EXPERIENCE

Dunn’s Cleaning and Janitorial Services LLC, Tulsa, Ok (Sept.2021 – currently)

Owner

Ups. Warehouse, Tulsa, Ok (Oct. 24 – Dec. 24)

Seasonal Supervisor

Ensure employees do they job in a timely manner.

ResCare Home Care, Tulsa, Ok (Nov.2018 – Nov.2019)

Caregiver

Providing Comprehensive and Empathetic Care and Companionship. Implements preventative and predictive maintenance systems, continuously improving productivity, reliability, and costs while actively working to reduce health and safety incidents.

FedEx Ground, Tulsa, OK (Jun 2016 –Nov. 2018) (April 2019- Nov.2021)

Package Handler Trainer

Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting,(VSA)van scan audit,(VAU)vision address update, work rights,(999’s)reassigning packages to the correct work area,(33’s-001 cards), (59)assigning closures, trained new package handlers for HD, work inbound-outbound sort, knows how to End The Sort, carrying, and pulling the item in an efficient and safe manner. Also know how to resolve issues without involving management….

DBR Publishing, Tulsa, OK (Aug 2011- Mar 2012)

Customer Care Representative

Provided information about products and service. Received and processed incoming phone calls. Effectively identified customer concerns over the phone. Determined charges for services requested. Collected deposits or payments. Arranged for billing. Responded to customer inquiries. Resolved customer service or billing complaints.

Dial American, Tulsa, OK (Nov 2004 – Aug 2005)

Customer Care Representative

Recommended products to customers based on customer needs and interests. Estimated or quoted prices. Provided post sale support. Kept up to date on competitors’ sales. Developed and maintained business relationships with customers. Set and monitored personal sales objectives and goals. Multi-tasked.

Decision Corporation, Tulsa, OK (Nov 2001 – Mar 2002)

Customer Care Representative

Spoke with customers by phone. Took and recorded orders. Canceled accounts. Received and processed incoming phone calls. Case noted customer comments. Prioritized data entry daily to ensure customers’ needs were met. Assessed validity of customer complaints and resolved them.

Education:

Ged, Tulsa Public Schools, 2013; Oklahoma

Certification:

Office systems of 2000, American Training Institute, 2001; Oklahoma

Notary, 2014; Oklahoma

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