Service Representative Customer

Rose Lilly

***** ****** **** *****, **** *

Miami Gardens, FL 33056

786-***-**** / *************@*****.***

PROFESSIONAL SUMMARY

●Over 10 years of Customer Service and Sales Experience

●Knowledge of Microsoft Office

●Team-orientated, Analytical person, Proven ability to learn unique software quickly.

●Local to the area, authorized to work in the US for any employer, and available right away

TECHNICAL EXPERIENCE

Customer Service Representative, Sales Representative, Typing 30+ WPM

PROFESSIONAL EXPERIENCE

Teleperformance USA Inc, Fort Lauderdale, FL October 2022 – February 2023

Customer Service/Sales Representative

Responsible for answering, evaluating, and prioritizing incoming calls from American Express Expedia travel members

Educate callers about travel related products and discounts

Schedule and cancel bookings for hotels, rental cars, and flights throughout an 8-hour shift

CONSULTING INC, Richardson, TX August 2021 – February 2022

Customer Service/Sales Representative

Responsible for answering incoming calls from Texas residents wishing to gather information regarding Covid 19 vaccine shots

Educated callers on how to locate information via the website Vaccine.gov

Scheduled vaccine appointments for patients over the phone as well as through the website

Helped customers follow up on their upcoming vaccine appointments and booster shots

BASKETS BY OCCASION, Miami, FL April 2009 – June 2020

Customer Service Representative

Entered customer orders into the computer system to prepare for packaging and shipping

Responsible for helping create gourmet gift baskets for major holidays and different occasions

Solved any customer order issues and complaints in a timely manner

Followed up with customers on orders and maintained customer records on a monthly basis

AEGIS ACQUISITION SUB. Inc., Fort Lauderdale, FL December 2006 – December 2008

Customer Service/Sales Representative

Assigned to contact a specific area of customers to build rapport, educate, and convince to change their long-distance carrier to Sprint services

Responsible for learning Sprint’s products and benefits on a consistence basis in order to remain in the top 5% of sales

Produced an average of 80% sales from the pool of clients assigned to my portal.

TECHNION COMMUNICATIONS CORP, Fort Lauderdale, FL May 2003 – December 2006

Customer Service/Sales Representative

Responsible for making an average of 60 outbound calls to Sprint Business clientele to offer new rate, new services, and new products

Provided accurate and appropriate product information in response to customer inquiries

Met and exceeded the 40% sales quota on a continuous monthly basis

Managed all third-party verifications for the completion of daily sales

INKTEL DIRECT, Miami Lakes, FL April 2001 – May 2003

Customer Service/Sales Representative

Responsible for initiating contact with an average of 75 Bellsouth business customers per day

Educated business customers on new rates and services to help grow their businesses

Completed and documented sales as well as finalized verifications

EDUCATION

High School Diploma

American Senior High School, Hialeah, FL 1990

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