Service Representative Customer
Resume:
Fairburn, GA *****
******@*******.***
Objective
Customer Service Representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name. Work as a team-player in a people-oriented organization while maximizing our customer’s experience in a challenging environment to achieve the company goals.
Customer Service Representative (Call Center) 12/27/82 – 12/13/13
Comcast Corporation
Attracted potential customers by answering product and service questions; suggested information about other products and services.
Opened customer accounts by recording account information.
Maintained customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited corrections or adjustments; followed up to ensure resolution/customer satisfaction.
Maintained financial accounts by processing customer adjustments.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Prepared product or service reports by collecting and analyzing customer information.
Contributed to team efforts by accomplishing team goals.
Customer Correspondence Agent
Received customer correspondence via mail; processed payments mailed in by residential and business customers.
Maintained acceptable performance with regard to Key Performance Areas (KPAs).
Emailed escalations were dealt with promptly and effectively.
Ensured escalation and reseller tickets are distributed within SLA.
Adhered to all AD-HOC work given by manager.
Available for overtime where workloads require.
Logged accountabilities where required; took ownership of any escalated queries.
Retail Customer Account Executive/Lead
Handled inbound customer calls.
Assisted with accounts and minor technical questions.
Assisted customer in determining the best packages for their needs.
Resolved issues and communicate effectively while keeping a professional and positive demeanor.
Assisted peers with difficult situations and irate customers in addition to the register CAE duties.
Worked with warehouse and other internal departments to ensure customer issues were resolved.
Maintained equipment supply to ensure availability for customers.
Opened and close cash registers, performing tasks such as counting money, kept proper receipts, and coupons. Balanced cash and credit drawers, and made deposits without error.
Described and sold cable packages for television, phone, and internet.
Returned and swapped defective equipment.
Upsold customers to additional services to maintain sales quota
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Computer Skills
Microsoft Office, Works, & Outlook.
Customer Service Specialist.
Strong communication, organizational, and leadership skills.
Ability to work in a team environment or independently.
Exceptional attention to detail.
Excellent problem-solving skills.
Multi-tasking abilities.
Excellent analysis and organizational skills.
Strong ten-key skills.
References: Available upon request.
Peggy Macon
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