SARAH J. KNOWLES

Greater New York City Area 973-***-**** adv1e4@r.postjobfree.com https://www.linkedin.com/in/knowlessarah1/

OMNICHANNEL INVENTORY & LOGISTICS EXECUTIVE

Experience managing the full life-cycle of multibillion-dollar inventories for leading department and outlet retail operations with hundreds of stores across the country.

Track record of successfully creating procedures and standardizing processes to realize millions of dollars in savings, mitigate financial loss, and increase compliance, accuracy, and efficiencies.

Adept at building operational inventory and logistics infrastructures from scratch for store openings and streamlining existing infrastructures following company mergers and consolidations.

AREAS OF EXPERTISE

Inventory Reconciliation Quality Assurance Logistics & Warehouse Management Supply Chain eCommerce Vendor Management Merchandise Planning Distribution & Fulfillment Project Management

KPI’s (Key Performance Indicators) & Scorecards Budgeting/Forecasting Technical Specifications Analysis SOP Manual Development Quick Tip Documentation Systems Testing Staff Training & Management

PROFESSIONAL EXPERIENCE

ROGUEDEALS.COM Montclair, NJ

2017 to Present

Ecommerce retailer of name-brand footwear sold at a discount.

Vice President, Supply Chain & Inventory

Developed business plan to leverage liquidator and overrun merchandise to build a virtual store for selling well-known men’s’ and women’s’ shoe brands at a discounted price.

Created operational infrastructure to support business launch and position for growth.

þSourced product and negotiated with liquidators. Oversee merchandising, assortment, and pricing structure.

þBuilt processes for categorizing skus, tracking inventory, and managing distribution, logistics, and fulfillment.

þDeveloped marketing plan, including website, SEO strategy, and discount/loyalty program.

þIntroduced quality assurance and customer service protocols to fuel brand integrity and customer retention.

MACY’S INC. Secaucus, NJ

1996 to 2017

Director of Omnichannel Inventory & Accuracy 2011 to 2017

Manager, D2C/CFC Inventory & Business Audits 2006 to 2011

National enterprise-level point of contact for inventory and logistics for all Macy’s Inc. properties including Macy’s, Macy’s Outlet, Bloomingdale’s and Bloomingdale’s Outlet representing 78.5M cartons of merchandise with a retail value of $35.6B. Managed and integrated operations of 7 major functional units for streamlining processes including DC Processing, Distribution Systems Development, Transportation, Receiving, Warehouse Management Systems, International Shipping and RFID. Developed, maintained, and monitored all accuracy, service, and quality programs and training to ensure a high level of customer satisfaction. Budget: $1M; Staff: 90

Trimmed costs by $1M by introducing operational rigor across distribution, logistics and fulfillment areas.

Reduced inventory distortion 10 to 15% year-over-year by developing controls and balances, authoring user guides and tips sheets, training staff on financial implications of inaccurate processing, and introducing accountability standards for order management.

Cut operational expenses associated with inventory tracking by implementing a cycle count program to continuously monitor operations and eliminate need to shut down operation to conduct a physical inventory.

Continued…

Sarah J. Knowles 973-***-**** adv1e4@r.postjobfree.com Page 2

MACY’S INC.

Created an audit readiness program for distribution centers that reversed risk of low scoring or failed audit results and improved integrity of financial reporting. Ensured compliance by standardizing processes and holding teams accountable to Standard Practices policies and procedures.

Decreased financial loss by creating a reporting structure to eliminate booking, freight payment, and processing errors between distribution centers and stores.

Developed operational processes, performance standards, physical inventory execution protocols, and inventory reconciliation process for launch of national outlet that became a best practice for future store openings. Recognized with division’s Associate of the Year award.

Manager of DC Processing/Distribution Systems Development 2003 to 2006

Oversaw company-wide processes for development, installation, integration and support of major system upgrades impacting transportation and distribution functions. Staff: 30

Led operational integration following company’s acquisition of May Co. to dramatically improve efficiencies and save company millions of dollars.

Captured $3M in savings and reduced timeline associated with processing merchandise by revamping order system to facilitate consolidation of multiple purchase orders into a single carton. Realized additional $1M in savings through enhancements to sortation application and platform which improved reporting, tracking and carton flow reducing operational bottlenecks.

Consolidated 8 retail divisions into one and led 5 facility conversions from May Co. to Macy’s systems. Developed process roadmap and documentation

Led retraining effort of entire division by creating a train-the-trainer program designed to get users up to speed on new systems.

Manager of Transportation/Receiving Systems 2001 to 2003

Monitored daily operational workflow; reviewed hundreds of vendor ASN (advance ship notice) transmissions to ensure accuracy and proper integration into Macy’s transportation, on-hand, and financial systems. Staff: 25

Introduced technology improvements and built processes to make merchandise store-ready in a fraction of the time previously required. Increased offset revenue by 100% and technology on inbound shipments by 30% in just one year.

Manager of Compensation 2000 to 2001

FASST Technology Support Manager 1999 to 2000

Manager of Merchandise Technology & Vendor Standards 1996 to 1999

EDUCATION & CERTIFICATIONS

Passaic County Community College, 1992 to 1994 Six Sigma Green Belt

SPEAKING ENGAGEMENTS

Keynote Speaker, EDI User Conference, 2005 Presenter, Retail System/VICS Collaboration Zone, 2005

TECHNICAL SKILLS

Transportation Development & Implementation Mainframe Development & Implementation Sortation Development & Implementation Lotus Notes Microsoft Project, Word, Excel, PowerPoint, Outlook & Access Manhattan WMS

Beaver Builder Woocommerce Affinity Photos Affinity Publisher Square

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