Customer Service Sales Manager

CARL DAVE T. LA COMPTE

** * ****** ***** **** #3 Pasadena CA 91103

Mobile Number : 707-***-****

E-mail: **********@*****.***

Career Objective:

I am interested to work in the field of sales, customer service, supply chain and logistics.

Work Experience

ACCOUNT MANAGER – DSV AIR & SEA LOS ANGELES, CA

January 02, 2021 – Current

Duties & Responsibilities

Reports directly to the Head of Sales & Marketing. Markets all types of products and services of DSV. Prepares proposals and account documents. Negotiates and deals with clients.

Generate revenue and shipment volume that would meet agreed objectives thru extensive market development and excellent account management.

Research and study developments, threats and opportunities in the market, area assigned, clients business and competitors activities. Update management and relevant counterparts. Prepare and implement strategies that are responsive to these developments.

Drafts, prepares and follow up service proposals for both existing and new clients.

Once business is secured, ensure that written agreements are available on file and credit applications (if necessary) are duly approved.

Regularly visit existing and new clients to be updated on clients requirements, to develop and maintain relationship and acquire more / new business. Ensure that itinerary is effectively planned to maximize client coverage.

Attends to new requirements/problems/complaints of clients and coordinate with departments concerned or relevant counterparts abroad for appropriate corrective and preventive actions.

Secures details of business handled by competitors and sends as sales lead to worldwide counterparts. Consistently follow up for developments.

Submit updated and complete sales reports as required by management.

Ensures that Customer SOP are complete and accurate by initiating and coordinating the regular audit.

Assist the Billing and Collection group in monitoring and ensuring payment of clients handled.

Perform other duties as may be assigned by superior.

INSIDE SALES / CUSTOMER SERVICE – NIPPON EXPRESS LOS ANGELES, CA

March 19, 2018 – August 31, 2020

Duties & Responsibilities

Generates Sales Call / Solicit clients for the company.

Prepares rate quotation for prospective clients.

Prepares customer instruction sheet for new clients and establish credit line application for long term business relationship.

Updates clients from time to time if there are changes on the rates and shipping schedules.

Prepares weekly and monthly production report.

Prepares market analysis for the clients being established for the company.

Attends to import Billing and job costing.

Ensures all pre-alerts are sent to clients.

OPERATIONS MANAGER – ATTILA CARGO EXPRESS SAN FRANCISCO, CA

September 15, 2015 – December 31, 2017

Duties & Responsibilities

Liaising with customers, suppliers and transport companies;

Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;

Using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met;

Responding to and dealing with customer communication by email and telephone;

Organizing the recruitment and training of staff, as well as monitoring staff performance and progress;

Receive, review and process high volume and/or complex export transactions for assigned base of accounts.

Provide excellent and timely customer service by proactively informing clients of the status of their shipment.

Process data through the established export system (Procars), Filing of AES if necessary; prepare invoices for the export account.

Responsible for the allocation of booking and process shipments in accordance with SOP.

Reply to overseas inquiries in a clear, concise and timely manner.

Prepare, route and cut airwaybill.

Correct billings and issue debit/credit note to counterpart and/or customers.

Prepare and assemble all documents as necessary for air exports

Initiate and maintain customer master profiles in order to have correct information on hand to offer consistent.

Adhere to all international shipping regulations.

Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded;

Producing regular reports and statistics on a daily, weekly and monthly basis;

Visiting customers to monitor the quality of service they are receiving

ASSISTANT SALES MANAGER – LOGWIN AIR+OCEAN

January 01, 2008 – March 15, 2015

Duties & Responsibilities

Responsible for developing and deploying marketing strategies, and marketing research.

Assures that the business operations generate maximum profit by developing overall strategic and directional plans for all products/market in accordance with the regional office’s directives and guidelines.

Identifies the need for and develops, implements and monitors the annual marketing plan detailing the specific revenue and profit objectives, plans and campaigns to achieve the objectives including recommendations for sales incentives for various product and service lines.

Regularly coordinates with the Sr. Sales Executives and his staff regarding the activities in the market place. Evaluates information and recommends changes / alterations in the action plans.

Closely manages the activities of the Operations Managers, Marketing, and Customer Service Manager to ensure proper execution of strategies and plans as specified in the business plan.

Champions and prioritizes the development and implementation of various initiatives by the Regional Manager.

Coordinates with the various functional groups (Sales Executives, Customer Service, Logistics, Import/Export, IT, Credit and Collection, etc.) to ensure timely and effective executions of all activities.

Prepares regular reports to update management on sales and profitability performance, status of Product Lines, Marketing opportunities, competitive analysis and other areas that can affect product performance.

Personally visit shippers, consignee and end-users to support sales and recommend actions where necessary, helps to solve complex or sensitive problems and maintains strong customer goodwill.

Continuously surveys and reports changing consumer and trade actions, attitudes, usage and perception and recommends actions which will advance the company's ability to maximize sales and market share.

Establishes, in conjunction other sales and marketing department, measures of performance and controls, which are consistent with the annual business plan and the company policies.

Ensures that direct reports understand the business goals and directions, are appraised on their effectiveness are compensated fairly and receive due recognition

IMPORT LOGISTICS MANAGER – ABX LOGISTICS INC.(Currently DSV)

Nov 21, 2005 – September 03, 2007

Duties & Responsibilities

Oversees and co-ordinate the various processes within Import Department.

Constant review of processes and operation with the objective of improving workflow and rising the level of customer’s satisfaction.

Plans, develops, organizes and implement numerous tasks for internal department programs tailored to the organization’s needs and budget.

Trains and monitor personnel and carry out employee performance evaluation including written documentation.

Acts as Work improvement Team Leader in particular carry out instructions from Managing Director accordingly.

Recognizes and resolves problems, inspires organizational co-operation, and develops the means to achieve organizational goals on a prompt and efficient basis.

Attends to claims & complaints if any.

Ensures cost-effectiveness.

Attends to all matters assigned by immediate superior / Managing Director.

Provides Customer Service/actively conducts sales visit.

Handles enquiries and complaints for all air / seafreight consignments.

Ensures efficient and reliable cargo clearance and distribution to customers.

Initiates actions to prevent incidents.

Verifies the implementation of corrective and preventive actions (8D Report).

Rate negotiations with carriers and third parties

Supervises that month end closing and job costing is done on time.

CUSTOMER SERVICE / AIR EXPORT AGENT – PANALPINA WORLD TRANSPORT (DSV)

April 01, 2003 – June 15, 2005

Duties & Responsibilities

Coordinate tasks on the shipments to meet all SOP requirements, booking with carriers, AWB cutting, processing pre alerts, governmental filings, executing delivery, ensuring proper invoicing.

Collaborate with our international team members and third part agents to ensure efficiency, excellent customer service and creative problem solution.

Build great relationship with customers, responding timely and following up on issue resolution.

Provide reporting and documentation support to internal and external customers.

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

CUSTOMER SERVICE EXECUTIVE – KINTETSU WORLD EXPRESS

Aug. 01, 2001 – Feb.28, 2003

Duties & Responsibilities

Responsible for monitoring closely all incoming and outgoing shipments in which KWE is authorized Broker/Forwarder.

Ensures that status of shipments are relayed to the consignee / branch offices on a timely manner and likewise inform them on any irregularities encountered on incoming and outgoing shipments.

Coordinates with branch / terminal offices on the documentary and with Land Transport on the delivery requirements of the client.

Provides Proof of Delivery (POD) to clients and or origin station that require it.

In charge of generating new accounts / clients for import and export sea and air.

Attends bidding on invitation of major importer/exporter.

Joins projects bidding (industrial bidding), transport of power plants machineries and other industrial machineries that are huge in size.

Sends sales lead for potential Global account and give information and assistance to secure the account.

Maintains and develops additional traffic for existing account.

Education

College COLEGIO DE SAN JUAN DE LETRAN

BSBA-Marketing 1995-1999

Seminars & Training Attended

PanAsia Trade Agreement (August 2010) Logwin Bangkok

Approach on Decision Makers (September 2009) Logwin Singapore

Dangerous Cargo Course (November 2008)

Basic Air Cargo Course (June 2000) Philippine Airlines Manila

Personal Information

Knowledgeable in Microsoft Word, Excel, Power Point, SAP, CRM, ProCars, AS400, Cargowise, QuickBooks and etc. Has the ability to take directions well. I am achievement driven, and have a strong drive to get things done.

Contact this candidate