Administrative Assistant Customer Service
Resume:
KELLEY L JONES
COLUMBUS, OHIO 43232
************@*****.***
QUALIFICATIONS SUMMARY:
SEVERAL YEARS OF ACCOUNTS PAYABLE, CUSTOMER
SERVICE, RECEPTIONIST, ADMINISTRATIVE ASSISTANT,
PAYROLL. WORK INDEPENDENTLY AND AS A TEAM MEMBER.
GOOD COMMUNICATIONS SKILLS, GOOD COMPUTER SKILLS
Experience: Commercial Works Inc Columbus, Ohio
Customer Service Rep Aug 2017 to Jan 2018
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints. Trillium Staffing Columbus, Ohio
Temp Service -- Warehouse, Sept 2016 to Aug 2017
Customer Service
Various temp assignments including warehouse assembly, office, customer service duties
W C National mailing Groveport, Ohio
Receptionist/Administrative asst Oct 2008 to Jan 2016
Received callers at establishment, determined nature of business and directed callers to destination.
Directed callers to destinations.
Recorded name, time of call, nature of business and person called upon.
Operated telephone console to receive incoming messages.
Typed memos, correspondence, reports and other documents.
Issued visitor's passes when required.
Answered inquiries from persons entering establishment.
Provided information regarding activities and location of departments, offices and employees within organization.
Received and answered requests for information from company officials and employees.
Kept records of questions asked.
Performed variety of clerical duties and other duties pertinent to establishment.
Collected and distributed mail and messages.
Education: Groveport Madison High School Groveport Ohio Diploma
References: Available upon request
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